Coordination and oversight of case management activities within the organization’s project framework.Providing support and guidance to Case Management Officers through regular meetings, assistance with complex cases, and experience-sharing.Supporting partner organizations providing case management and social support services, including consultations, supervision meetings, and participation in Protection Cash Assistance approval committees.Developing and updating Standard Operating Procedures (SOPs) related to case management, Cash for Protection assistance, and Referral mechanisms.Monitoring the quality of beneficiary case files, ensuring compliance with confidentiality principles, personal data protection requirements, and information management procedures.Reviewing closed cases, analyzing case managers’ performance, identifying challenges, and providing recommendations to improve the quality of assistance provided.Organizing and participating in case review committees for Protection Cash Assistance, preparing relevant materials, and documenting meeting minutes.Conducting trainings for partners and teams on case management procedures, documentation, referrals, and humanitarian assistance standards.Cooperating with other departments and teams to ensure effective and comprehensive support for affected populations.Representing the organization at coordination meetings, partner meetings, working groups, and capacity-building events.Contributing to the development of Protection programmes, strengthening case management practices, and introducing improved approaches.Developing monitoring checklists for assessing the activities and performance of partner organizations.

Organizing and managing team operations or organizational processes. planning and implementing strategies and procedures. defining roles and responsibilities of team members. collaborating with other departments and management to achieve goals. maintaining documentation and reporting progress. organizing and participating in meetings and discussions, including protection cluster. writing cluster reports. monitoring task completion and addressing problem situations. conducting team training sessions. developing skills and fostering a positive team atmosphere. constantly monitoring quality and performance. regular communication with administration to achieve objectives. continuous learning and professional development. coordinating processes according to humanitarian principles. time management and working under high workload. adhering to corporate culture and organizational values. implementing innovations to improve processes and work effectiveness (working on sops and policies) . signing memorandums of understanding. participating in needs assessments, interviews, and focus groups, Entering beneficiary and service information into ActivityInfo.