- Support in provider negotiations, including special promo conditions, RTP settings, and max exposure rates.

- Assist in selecting and approving provider lists for new and existing projects.

- Help manage slot sorting, new game releases, and game categorization.- Contribute to due diligence processes (brand-to-aggregator and brand-to-provider).

- Provide operational support for new brand launches, including legal coordination.

- Build strong relationships with business developers to align on goals and challenges.

- Create KPIs, reporting templates, and QA tools to streamline performance tracking.

- Establish clear communication policies and onboarding resources for internal teams.

- Initiate satisfaction surveys to improve partner collaboration.

As a Business Operations Manager, I played a pivotal role in strategicoffers creation and budgeting, operations development andimplementation, effective team management and hiring, executiveassistance, proficient task distribution, and adept meetingsmanagement.

1. Building and maintaining strong relationships with high-value players, ensuring their satisfaction and loyalty to the casino.

2. Providing personalized assistance to VIP clients, addressing their inquiries, concerns, and needs promptly and professionally.

3. Developing and implementing tailored VIP retention strategies to enhance player engagement and maximizing their lifetime value.

4. Collaborate with the marketing team to design and execute exclusive promotions, events, and rewards for VIP players.

5. Analyzing player behavior and preferences to identify opportunities for customized gaming experiences and offers.

6. Monitoring and managing VIP player accounts, ensuring compliance with regulatory requirements and responsible gambling practices.

7. Acting as a point of contact between VIP players and relevant departments, coordinating seamless communication and issue resolution.

8. Staying updated on industry trends, competitor activities, and player feedback to propose innovative ideas for enhancing the VIP program.

9. Compilation and presentation of regular reports on VIP player activity, performance, and key insights to inform strategic decisions.

10. Fostering a positive and collaborative team environment by sharing expertise and knowledge with fellow colleagues.

With a focus on customer service excellence, i identified sales opportunities and executed upsells and cross - sells to drive revenue growth and enhance client satisfaction.