• Led the end-to-end implementation of client logistics and business process optimization projects, acting as the primary contact for stakeholder requirements gathering and documentation.
• Developed detailed process documentation, wireframes, mockups, and interface specifications in Axure, ensuring alignment through stakeholder reviews and approvals.
• Facilitated end-user training and authored comprehensive user guides to ensure a smooth transition during Go-Live, guaranteeing successful system adoption.
• Possess expertise in logistics, supply chain management, and business process consulting, with a focus on TMS, WMS, and EDI functionalities.
• Contributed to the development of external stakeholder-facing products, including a custom Parts and Inventory Management system, which supports the entire steel supply chain from coils to parts, optimized for location, quantity, yield, and inventory control using a pull-based inventory approach.
• Provide ongoing support and guidance post-Go-Live to address challenges and ensure optimal system performance.
• Team Composition: cross-functional team including Frontend Developer, Backend Developer, Team Lead, my performing roles as Business Analyst, Project Manager, and QA
• Tools: Redmine, Slack, Basecamp, Wispr Flow, Jira, Loom, Looker Studio, Hurma, Notion, TL Draw, Axure,Canva, Claude, GPT

Key Projects and Achievements:

1. Successfully implemented TMS, WMS, Quality (Claim) Control Systems, Part Management Systems, Replenishment Processes etc and integration with ERP system (Oracle, SAP)
2. Main customers: Toyota USA(as a main customer), Toyota Mexico, Logan LLC, Steelscape etc
3. Drove process automation and system optimization for major clients, improving logistics workflows and reducing operational costs
4. Secured contract extension due to outstanding performance and significant impact on project deliverables.
5. Successfully increased project scope and contract value through effective stakeholder management and delivery of additional client requirements.

• Designing, aligning and implementing delivery schedule for transport providers and customers;

• Responsible for preparing, tracking, and reporting logistical Key Performance Indicators for transport suppliers; develop and implement corrective action plans.

• Manage stock: calculate, create, and send orders for goods and marketing materials based on target stock parameters and promotional activities.

• Directly communicate with factories in France, Austria, and Poland regarding orders, operational questions, and issues.

• Manage target stock levels across three warehouses in Ukraine.

• Oversee international transportation and customs clearance services.

• Proceed the process of budgeting of transport services;

• Register goods receipts in the system (experienced in 1C7, 1C8, and 1 Navision accounting & asset management software).

• Lead product registration processes and obtain licenses for importing and selling goods within Ukraine.Key Projects:

• 1 Navision ERP System Implementation (Migration from 1C8 to 1NAV): Key user for logistics.

• TMS Implementation (Transportation Management System): Led the implementation for automated transport route planning and optimization.

• Launch of Imported Goods from Poland: Led the process, including assortment validation, system settings management, import documentation, and transportation tenders.

• Regional Integration to Direct Sales: Provided logistical support for integration across two regions

.• Product Registration: Led the registration process for product imports

• Same-Day Delivery in the Kyiv Region: Led the transportation process.

• Managed incoming customer inquiries and service requests.

• Processed client orders

.• Resolved product or service issues by identifying problems, determining causes, offering solutions, and ensuring resolution through follow-up.

Managed business communication with foreign partners.Assisted in organizing international exhibitions.Resolve conflict situations with clients.

• Managed business communication with foreign partners.

• Sourced new partners and explored market development opportunities to facilitate employment abroad for Ukrainian citizens.

• Developed specific programs and long-term departmental goals.

• Communicated with candidates regarding job matches.

• Conducted interviews with foreign employers.

• Resolved client conflicts.

• Developed quarterly and monthly departmental plans and reports.

• Maintained the CRM database.

• Establishing clients database, selection of CV

• Processing of the incoming CV and applications

• Processing initial interviews with candidates

• Consult clients by phone, in the office, using Skype etc

• Business communication with foreign partners