• Responsible for integrating risk evaluation system of a new company's products
• Trained newcomers in fraud prevention techniques and risk monitoring tools, ensuring they quickly adapted to team standards
• Created instructions and technical documentation. Allowed to increase the speed and quality of work tasks realization
• Prepared daily, weekly, and monthly reports detailing fraud trends, chargebacks, and payment issues, providing actionable insights for management. This allowed for better control of the business and efficient allocation of work resources to important tasks

• Analysis of large volumes of data to identify trends and patterns that may indicate potential risks or vulnerabilities in the system
• Development and implementation of risk management strategies to minimize potential losses and ensure the security of company operations
• Daily checks and proactive measures to determine and eliminate high-risk fraud events on the platform
• Processed refunds and voided transactions, ensuring compliance with internal protocols and minimizing financial discrepancies

Activity analysis, identity verification, monitoring of all financial transactions in order to detect potentially dangerous and fraudulent activities. Working closely with internal teams to continuously improve fraud detection and prevention processes.

Main directions:

• fraud and risk management
• sport/casino risk checking
• accounts initial review, risk score evaluation
• fraud groups detecting
• sportbetting pattern review

• Analysis of football matches, construction of odds and accepting bets using "expected goals" (xG) technology
• Statistical data collection

• Client communication. Ensuring expectations are aligned, addressing concerns promptly, and delivering solutions that meet their needs
• Internal collaboration with other departments
• Data analysis. Using appropriate analytical tools and techniques to identify trends, optimize processes, and measure performance

• Managing customer inquiries by email, phone and/or online chat
• Cooperating with partners about ongoing or potential sponsorships
• Following up directly with customers on their claims