Developed and implemented strategies for managing company resources, focusing on the operational aspects of the Delivery and Technology departments and the organization’s financial resources.Designed and optimized business processes to enhance operational efficiency and foster cross-department collaboration between Sales, Delivery and Technology, Finance, Recruitment, and HR.Built an automated system for the daily collection, formalization, and visualization of the company’s key operational metrics.Oversaw daily operations: monitored key performance indicators (EBITDA, Gross Margin, Generated Revenue, Revenue Contribution, Cost of Projects, Cost of Bench, Cost of Presale, Total Expenses, etc.), analyzed data, and made decisions to achieve company objectives.Optimized departmental budgets and resource allocation in alignment with market conditions and strategic priorities.Coordinated and approved financial incentives for Delivery and Technology staff to uphold high project execution standards.Managed the scaling and resource planning of Delivery and Technology departments to support sustainable business growth.Developed and coordinated training programs and internships for technical specialists to build an internal resource pool tailored to demand for specific skill sets.Planned and monitored workloads across the Delivery and Technology departments.Formed project teams based on technical and financial project specifications.Validated presales in collaboration with the BDM department, allocating technical specialists according to client requirements and budgets.Conducted project pricing (solution-based and outstaffing) using cost metrics and target margins, ensuring alignment with market standards and making adjustments as needed.Monitored financial and operational performance across up to 55 simultaneous projects, ensuring alignment with business goals.Optimized project delivery processes and operational metrics by coordinating with Project Managers and Team Leads while improving financial performance through collaboration with Sales and Account Managers.Identified and mitigated risks by developing contingency plans to ensure operational stability in volatile market conditions.Prepared detailed reports for top management and stakeholders, including analytics on departmental performance and actionable recommendations for improvement.

Collaborated with Business Analysts in gathering and refining requirements and preparing project documentation.Created mockups, wireframes, and prototypes (including clickable ones).Managed project execution from planning to delivery, ensuring compliance with timelines, budgets, and client functional requirements.Coordinated the work of cross-functional teams, including developers, testers, and designers, to ensure successful task completion.Tracked task progress using project management tools (Jira, Trello, Redmine, etc.).Conducted daily stand-up meetings and retrospectives to enhance team efficiency.Contributed to process improvement by proposing optimizations based on the analysis of completed projects.

Developing and implementing the HR strategy aligned with the company's goals and priorities.Building an effective HR function, including managing teams of recruiters, HR specialists, and administrators.Overseeing recruitment processes for key positions, including offer negotiations for top management and technical specialists.Implementing motivation systems, KPIs, and employee retention programs to enhance productivity and loyalty.Cultivating a corporate culture aligned with the company’s values and driving initiatives to strengthen it.Managing onboarding and employee training processes: designing training programs, mentorship, and development plans.Supervising HR documentation workflows and ensuring compliance with labor regulations.Leading compensation and benefits policies, including regular market reviews and competitiveness analysis.Monitoring employee engagement and organizing activities to improve satisfaction levels.Resolving conflicts and driving change management, including business restructuring and scaling efforts.

Collaborating with department managment to assess and address staffing requirements effectively.Managing the end-to-end recruitment process: creating detailed job descriptions, posting vacancies, conducting interviews, and evaluating candidates for fit and competence.Designing and implementing innovative hiring strategies to attract top-tier talent.Facilitating the onboarding process to ensure smooth adaptation of new employees and integration into the team.Overseeing offboarding processes to ensure compliance and smooth transitions.Handling HR documentation, including drafting and signing cooperation agreements, NDAs, and organizing, tracking, and systematizing financial and operational employee metrics.Conducting labor market analysis and maintaining a robust candidate pipeline for current and future hiring needs.Leading one-on-one meetings with employees to gather and organize feedback, addressing concerns, and effectively communicating suggestions to department and company management.