• Acting as a team leader of Payments and Fraud Team;
• Training of new Payments agents;
• Procedure developing, changing and implementing;
• Supervise day-to-day operations and monitor team performance and progress to ensure that the procedures are followed according to business needs;
• Improving the work processes;
• Communications with other departmentsHandle second?level escalations and complaints;
• Prevent, detect and investigate any signs of external and internal fraud;
• Conduct a full analysis cycle from problem to plan of the analysis, execution, conclusions

• Perform risk assessment of new/current players throughout their customer journey and generatedby the current Risk framework and perform EDD when appropriate;
• Evaluate, review and approve KYC documents sent in by players and use your expertise toestablish affordability and legal funding when handling documents such as source of wealthand/or source of funds to mitigate AML risks or proceeds of crime;
• Ensure that all tasks performed are in line with the set processes and procedures related toanti?money laundering and KYC flows;
• Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked toPlayer issues;
• Evaluate and identify suspicious behavior as well as independently report SuspiciousTransaction Reports (SAR) to the MLRO and deputy;
• Conduct enhanced ongoing monitoring and compiling of additional due diligence where this maybe needed;
• Analyze, Prepare and handle chargeback disputes;
• Compile and handle daily reports & account reviews, under the supervision of the HO Payments;
• Actively participate in improving internal procedures and processes linked to Risk, Fraud,Payments and AML;
• Analyze and process payments accurately and in a timely manner via different payment methodsoffered;
• Investigate and resolve issues related to money transfers, including reconciliation of transactions,missing deposits and missing withdrawals;
• Assist Customer Support with escalated queries related to Risk and Payment;
• Offer input into new processes, products and tools as well as assisting with the implementation of such to ensure team operational readiness;
• Any other task and related functions which may be delegated to the Employee by HO PaymentsContribute to team effort by meeting KPI's and SLA's;
• Other duties and requests as required by the business;

Key responsibilities:

• Communicating with customers through various channels;

• Accepting and clarifying the customer's complaints and requests and providing the customer withthe best solution;

Additional responsibilities:

• Content translations;

• Website testing (QA)