Make outbound calls to patients to discuss outstanding balances. Provide clear and accurate information regarding the nature of outstanding balances and payment options.

Review patient accounts to verify balances and update records with payment information.

Process payments via phone using secure payment methods.

Assist patients with setting up payment plans if they are unable to pay the full balance immediately.

Update patient accounts with notes on conversations, payment agreements, and any follow-up actions required.

Provide a high level of customer service, demonstrating empathy and professionalism in all interactions.

Address and resolve patient complaints or concerns regarding their bills.

Coordinate and schedule in-home medical appointments for clients Confirm and follow up on scheduled visits to ensure client preparedness and provider availability

Handle Incoming Calls Make Outgoing Calls: Contact clients to confirm upcoming medical visits and gather necessary pre-visit information. Documentation and Record-Keeping

Maintain a high level of professionalism and empathy in all client interactions.