In this IT Helpdesk course, you’ll learn essential concepts and skills for IT support. Topics include troubleshooting operating systems, configuring and managing computer and network settings, virtualization environments, backup and recovery processes, and remote device control. The course also covers PC setup, driver management, network and firewall configurations, and resolving common IT issues. These foundational skills aim to prepare students for roles in IT support, systems administration, and network management, especially suited for those starting or advancing in IT careers