Leveraged LinkedIn and Recruiter Lite to source and recruit talent worldwide across various industries, successfully supporting multiple clients in achieving their hiring goals. Conducted interviews, provided targeted feedback.

Organized and delivered targeted events and public speeches that successfully engaged and empowered the Portuguese expat community of entrepreneurs, digital nomads, and professionals, driving community growth and collaboration.

Enhanced employee satisfaction and office efficiency by collaborating on HR initiatives with a focus on mental health and L&D programs, organized impactful online and offline events, delivered onboarding experience, managed company travel logistics, provided critical mental and physical support to the team during wartime.

Organized and facilitated customized training sessions, created gamified coaching materials, managed social media for better engagement, and refined programs based on participant feedback.

Delivered multilingual client support, maintained knowledge center accuracy, conducted thorough product testing with detailed reporting, and ensured high-quality content moderation.

Advanced from call-center agent to senior client support, established and led a German-speaking support department, ensured superior quality through regular checks and reports, and resolved complex multilingual cases with expertise.