Leader of IT Infrastructure and manager of systems integration Spain with the global agreement into the company.

- Helpdesk task as team coordinator.- Project Manager: Responsible of the CRM migration, internal digital transformation, implementation of Azure with Google Workspace.

- Administration Networks.

- Management of departmental budgets for IT, IT budget management, renting, IT equipment park management, inventories.

- Technical Systems (Spain): Local infrastructure manager and perimeter security also HelpDesk functions.

- Purchasing management, HW/Soft licensing management.- Inventory control, departmental procedures, change management and technical changes management (HyperV, networking, SQL Cluster and management and maintenance of backups, Server hardware, (chassis & CPD).

- Helpdesk team coordinator: Ticketing control, task assignment, schedule/vacations control, group management.

• ITSM Remedy/ServiceNow incident management. internal escalationsto other levels, compliance with SLA's and SLT's Management of the AIRBUS Service Desk IT department.

• IT staff management.• Service desk service control.

• IT Management for Onboarding/Offboarding Analyst IT L1/L2.• SAP, issues management, role administration and user accounts.

• Project management, IT budget management, renting, IT equipmentpark management, inventories.• Service desk reporting for SLA compliance.

• Management of communications and negotiations with suppliersexternal for all types of IT equipment of the company.

• ITSM incident management. internal escalations to other levels,compliance with SLA's and SLT's.

• Management of User Support and resolution of all types of incidentsregarding Systems, Communications, Software and Hardware of bothcountries.

• Windows platforms, MDM Airwatch, Office 365, Teams, Intune, MFAauthenticator.

• IT Management for Onboarding/Offboarding Users.

• SAP, issues management, role administration and user accounts.

• Project management, IT budget management, renting, IT equipmentpark management, inventories.

• Configuration and repair of laptops, desktops, tablets, smartphones(iOS/Android) and accessories.

• Management of communications and negotiations with suppliersexternal for all types of IT equipment of the company.

• Platforming and updating to the latest versions of all companycomputing devices.

• Review of Infrastructure Data Centers and Rooms Servers.• Warehouse management and inventory and asset control.

• Incidents management with ‘ServiceNow’, internal scaling,documentation in English, compliance with SLAs and SLTs.

• First and second level technical and specialized support (in situ,telephone and remote support) and resolution of incidents in:communications, systems, hardware and software.

• Windows 10, Office 365, Teams, Intune and MFA authenticatorMigrations.• Users management with MS Exchange Outlook console.

• SAP, role-based and user accounts management.• Active Directory, SCCM management and Systems administration.

• Configuration and reparation of lap- and desktops, handheld devices(iOS/Android) and accessories.

• Mobile devices management with external suppliers.

• Install/upgrade to the latest version for all the IT devices of thecompany.

• Reviewing of the Data Centers Infraestructure and Servers Room.

• Inventory and assets management.