My responsibilities included monitoring suspicious transactions and user behavior. When anomalies were detected, i took the necessary measures to prevent possible fraud, blocked suspicious accounts and cooperated with the security team helped users understand the process of buying and selling cryptocurrencies through a p2p platform. Explained how to create and set up an account, post ads, make transactions, and use all available features in case of conflicts between buyers and sellers, i acted as a mediator. I have analyzed the evidence provided, consulted with both parties, and made a decision that promotes a fair resolution of the dispute i was responsible for verifying users, checking their personal data and documents for authenticity. This helped prevent fraud and improve security on the platform collected and analyzed user feedback, identified common problems and suggestions for improving the platform. I passed this information along to the development team and management to improve service quality and customer satisfaction

Collaborated with public and private schools, including administration and teachers. Facilitated communication with government relations across various regions, launching educational projects. Managed warm leads in crm systems ( bitrix and nethunt ), successfully converting inquiries into deals. Provided expert support to schools, offering consultations to school representatives, students, and parents on organizational and technical matters. Monitored school connections and sales funnels, utilizing powerbi and bitrix. Conducted briefings, press conferences, and webinars for educational authorities, directors, and teachers. Scheduled and organized meetings with potential clients

Spearheaded the development of tui ukraine's franchise network. Attracted and onboarded existing and new travel agencies to the tui franchise network. Negotiated and executed franchising agreements. Supported existing travel agencies, overseeing both own retail and tui franchising. Conducted promotional tours for travel agents to popular destinations such as turkey and egypt. Organized and hosted various events, including exhibitions and roadshows. Led seminars and webinars for franchising travel agencies and newcomers, covering essential topics like starting a travel agency from scratch and tui franchising

Provided comprehensive support to the travel agency base in the central region assisted travel agents in resolving booking, related issues organized a wide range of events, with fieldwork comprising over 80 of working time