In the Customer Support department, I ensured that customer inquiries not only reached the right hands but were also handled with maximum speed and quality. My role involved not just managing the team but continuously optimizing the support process through the integration of new technologies, keeping us several steps ahead.
Thanks to integrations with CRM, Help Crunch, and other software and services, tickets were automatically distributed among agents, while a data-driven approach allowed us to confront real-time data daily.
These integrations helped us reduce response times, and our managers turned challenging cases into opportunities for growth.I believe that the right data and the right tools not only solve problems but also anticipate them. This strategy ensured business growth and kept us as leaders in our niche.

• Data-driven Decision Making
• Customer Satisfaction (CSAT) Management
• First Contact Resolution (FCR) Improvement
• Crisis Management
• Leadership and Team Management
• Customer Relationship Management (CRM)
• Strategic Planning
• Strategic Visionary
• Process Optimization (Manufacturing)
• Analytical Skills
• Cross-functional Collaborations
• Problem Solving
• Management and coordination of the customer support department
• Development and implementation of customer service improvement strategies

As the Head of Presales, I focus on effectively connecting potential clients with our sales team, ensuring that every lead receives the attention it deserves and every opportunity is maximized. My role involves developing and implementing strategies that successfully convert leads into long-term clients. I actively analyze market trends, identify customer needs, and create tailored solutions that meet the expectations of our target audience.
I am motivated by the challenge of shortening the sales cycle, increasing customer satisfaction, and driving company revenue growth. By leveraging modern technologies and data analysis, I optimize presales processes, making them more efficient and effective. My approach is always strategic yet practical, which has allowed our team to consistently achieve stable results and maintain high service standards.
Leading the presales team, I continuously motivated and guided my colleagues to achieve better results. I place great importance on clear communication, systematic training, and setting achievable goals that boost our productivity. Every decision I make is aimed at ensuring that our presales efforts align perfectly with the company’s overall business objectives, contributing to its steady growth and success.

• Strategic Planning
• Sales Funnels
• Business Process Improvement
• Marketing
• Sales Funnel Optimization
• CRM Integration
• Chatbot Development
• Business Process Management
• Project Management
• Strategic Visionary
• Business Operations
• Accountability
• Team Leadership
• Leadership
• Sales Management
• Analytical Skills
• Communication
• Market Knowledge
• Risk Management

As the Head of Sales, I don’t just manage the sales process—I build strategies that enable the team to break records in MRR and CAC. The focus is on making every sales cycle as productive as possible, with a steady increase in conversion rates.
I constantly monitor market changes and adapt our sales processes to new realities, ensuring they always meet client expectations. By leveraging a data-driven approach, our team not only meets KPIs but also continuously improves productivity through retrospective analysis and refinement.

• Strategic Thinking
• Sales Strategy Development
• Data-Driven Decision Making
• Market Trend Analysis
• Customer Relationship Management (CRM)
• Sales Cycle Optimization
• Lead Conversion Improvement
• Revenue Growth (MRR and CAC Optimization)
• Key Performance Indicators (KPI) Management
• Team Leadership and Motivation
• Effective Communication
• Cross-Functional Collaboration
• Crisis Management
• Innovation and Process Improvement
• Negotiation and Closing Skills
• Sales Forecasting and Budgeting
• Adaptive and Agile Management
• Customer Needs Analysis
• Business Development
• Scalability of Sales Processes

As the Head of Presales for the Polish-speaking diaspora in the U.S., I ensured that every potential client was connected to our sales team with maximum efficiency. My role involved crafting strategies that turned leads into long-term clients, tailored to the specific needs of our audience.
Leveraging modern technologies and data analysis, I optimized processes, shortened the sales cycle, and enhanced customer satisfaction. My approach combined clear planning with practical execution, allowing the team to consistently achieve strong results.
I focused on clear communication, systematic training, and setting achievable goals, which helped us stay at the forefront of success and maintain high productivity.

• Strategic Planning
• Team Leadership
• Communication Skills
• Negotiation and Persuasion
• CRM Management
• Market Analysis
• Sales Process Optimization
• Process optimization through ML Learning and AI
• Planning and organizing work
• Adherence to established procedures and quality standards
• Continuous learning and skill development
• Adaptation to new working conditions
• Time management and ability to handle high workloads
• Quality control of work and processes
• Competitive environment analysis to identify growth opportunities
• Implementation of innovations to improve processes and performance
• Prioritization for effective task execution

As the Head of Lead Generation, I developed and implemented strategies that ensured a steady flow of high-quality leads, effectively converting them into clients. My role was to identify the most efficient channels for attracting potential customers, optimize processes, and consistently enhance team performance.

I leveraged modern technologies such as machine learning, analytics, and integrations with complementary software to improve targeting and audience segmentation, ensuring more accurate lead acquisition and their conversion into loyal customers. The primary goal was to improve lead quality, reduce acquisition costs, and enhance results at every stage.

Leading the team, I focused on the professional development of each member, setting clear goals and KPIs, and providing all necessary resources to achieve them. My approach was based on analyzing data and quickly responding to market changes, enabling us to stay ahead of the curve and achieve outstanding results.

• Planning and organizing work
• Adherence to established procedures and quality standards
• Adaptation to new working conditions
• Time management and ability to work under high pressure
• Implementation of innovations to improve processes and performance
• Analysis of the competitive environment to identify growth opportunities
• Quality control of work and processes
• Continuous learning and professional skill development

As a Project Manager, I oversee projects from start to finish, ensuring they stay on schedule, within budget, and meet the defined requirements. I organize the team’s work, manage resources, and quickly address any issues that arise. My goal is to ensure clear planning, smooth communication, and quality execution at every stage of the project, so that it is completed successfully and meets all client needs.

• Project planning and management
• Developing work schedules and budgets
• Risk and change management in projects
• Stakeholder engagement
• Project monitoring and control
• Preparing reports and presentations for management
• Project team coordination
• Evaluating project performance and quality
• Process and resource optimization
• Ensuring project goals are met