Managed online store operations : oversaw all aspects of an online store specializing in the resale of clothes and shoes fro m america and europe to the ukrainian market, including invento ry management, pricing strategies, and logistics coordination. Enhanced customer experience : developed and implemented customer service protocols, leading to increased custome r satisfaction and retention by providing timely responses, resolvi ng issues efficiently, and ensuring high, quality product offerings. Drove sales growth : utilized digital marketing strategies, including social media advertising, seo, and email campaigns, t o attract and engage customers, resulting in a significant increa se in sales and market share. Facilitated property transactions : managed the buying, selling, and leasing of residential and commercial properties in warsaw, ensuring smooth and successful transactions for clients through detailed market analysis and negotiation expertise. Client relationship management : built and maintained strong relationships with clients by providing personalized service, understanding their needs, and offering tailored property solutions, leading to high levels of client satisfaction and repeat business. Market analysis and strategy : conducted comprehensive market research to identify emerging trends and opportunities, advising clients on property investments and developing effective marketing strategies to maximize property visibility and attract potential buyers and tenants