• Manage ongoing customer communication from initial inquiry through order fulfillment, ensuring a smooth and reassuring client experience. Collect order requirements and details upfront to prevent delays once work begins.
• Handle repeat clients and follow-up orders, building long-term client relationships.
• Keep track of orders, timelines, and customer preferences to maintain consistency and order

• Обробка запитів та скарг через різні канали зв'язку

• Надання інформації про продукти або послуги

• Вирішення проблем пов'язаних з використанням продукту або послуги

• Ведення звітності та аналізу діяльності служби підтримки

Lead cross-functional collaboration between design and delivery teams, translating client and stakeholder needs into clear, actionable tasks.

Improved customer satisfaction by 20% by analyzing feedback data and implementing design changes that increased retention rates.Collaborated with developers to streamline design handoff, reducing project delays by 30% that resulted in on-time product launches.Increased user sign-ups by 25% by designing an intuitive onboarding process that led to enhanced user acquisition.Led design sprints that identified key product issues, reducing feature deployment time by 20% that resulted in faster product iterations.Enhanced user experience by 40% by creating detailed wireframes and prototypes that resulted in higher user satisfaction scores.Pioneered a 20% improvement in user onboarding experience by redesigning the tutorial flow that resulted in a 35% increase in user retention rates.Accomplished a reduction in design iteration time by 40% by introducing collaborative design tools that resulted in a 20% boost in team productivity

Worked directly with merchants and stakeholders on e-commerce admin tools and payment websites, gathering requirements and coordinating feedback cycles.

• Served as the main point of contact for clients following onboarding, managing day-to-day communication and resolving issues in a timely, professional manner.
• Tracked client requests, deadlines and agreements to ensure work progressed without delays.
• Coordinated between clients and internal stakeholders to keep tasks and statuses accurate and up to date.
• Maintained clear, organized communication records to support consistent service quality.

• Постійне навчання та розвиток професійних навичок

• Управління часом та вміння працювати з високою навантаженням

• Дотримання корпоративної культури та цінностей

• Здійснення контролю за якістю виконуваних робіт та процесів

• Supported clients through service inquiries and requests, maintaining a calm and professional tone in all communication.
• Logged and organized client interactions, statuses and follow-ups to keep work on track.
• Liaised between clients and technical teams to relay requirements and gather feedback.
• Continuous learning and development of professional skills
• Adaptation to new working conditions
• Compliance with established procedures and quality standards
• Time management and ability to work under high workload