I meticulously monitor ticket queues, promptly reporting any backlog situations to my Team Leader to ensure proactive management of workloads. I escalate tickets, and when required, provide clarity on processes, contributing to the team's comprehensive understanding of workflow dynamics and maintaining operational efficiency.

Providing customer support for the website and app users in German and English. Handling with CRM-system by supplying accurate, valid and complete information by using the right methods and tool

Translation of legal and medical texts, as well as texts on general topics. Rewriting texts in German language.