Работала в 1 компании   2 года 9 месяцев

Другое

Senior Customer Support Representative

Opstalent

Другое

2 года 8 месяцев

11.2021 - по настоящее время

  • Made 90% productivity on average; decreased the rate of reopened tickets by 25%; evaluated hundreds of JIRA’s; reduced the number of unnecessary escalations by 20%.
  • Supported thousands of business clients via email and live chat: rectified a number of complex issues, coached on store integration processes including e-commerce and direct API integration, and educated on the company policy and procedures.
  • Created a comprehensive knowledge base and training materials for customer support; assisted in developing and organization of Help Center materials for the clients.
  • Tested new quality assurance procedures; improved expertise in troubleshooting software and network-related issues.Trained 15 new employees to ensure a seamless onboarding process; monitored new joiners' working process.
  • Collaborated with cross-functional teams to resolve escalated customer cases, providing effective communication and timely updates to the customers.

Владеет языками

Английский

свободно

Польский

свободно

Русский

свободно

Украинский

родной

Сніжана

Customer support representative

Варшава, Польша

26 лет

полная занятость

Обновлено 1 месяц назад