• Assisting with customer service enquires relating to delivery issues.

• To maintain departmental KPI targets.

• Manage and releasing of Sales Orders to the Warehouse to include effective batching of picking lists.

• Making customer delivery bookings on various portals or via email.

• To advise the UK Sales Support team of any order discrepancies or delays.

• Liaise with the Warehouse Team Leaders, as and when required to provide necessary update information and follow up.

• Manage Consumer orders through the singles Warehouse and replenishment of product through the main Warehouse.

• Ensure that written procedures remain up to date at all times and colleagues are kept informed.

• Monitor inventory holding in overseas 3 rd Party Warehouses.

• Update the label printing machine and print off labels as required. • Actively suggest ways of improvement effecting the performance or efficiency of the Dispatch office activities.

• To actively support initiatives driven by Team Leaders, Supervisory staff and Management.

• Problem solving - route cause analysis and introduction of preventative measures • Stock Movements / Adjustments

• Inventory Transfers between UK, Germany and China warehouses.

• Creation of Export documentation such as Commercial invoice & Packing list

Receiving bookings from clients, processing into CargoWise

File creation & monitoring on WMS (for 3PL) or Freight (Cargowise) Handling & coordinating freight bookings with carriers & suppliers Ensuring customers are kept up to speed with bookings, departures, delays

Placing orders for the musicroom stores raised via the Retail till software across onto Dynamics

Communicate any issues that arise from above

Clear and communicate cancelled orders, code referrals, and change any records on the till software

Point person between stores and Bury re: missing/extra/incorrect deliveries Point person between stores & head office re monthly stock shorts and stock anomalies.

Moving stock or correcting as required.

Point person and resource to facilitate returns (bulk or damaged) between Stores and Bury

Point person for exporting records to BC for new titles and customer orders – potentially set bulk min/max as instructed

Purchase Order housekeeping in BCPoint person for monthly non-available reports that are generated in Holland and communicate changes to store teams.

Negotiated with customers worldwide to spread the goods that resulted in closing deals of the total value of 40000 euro for half of the year

Analyzed the competitive services to define the new opportunities for company`s development

Brainstormed to overcome the negative deals that resulted in the boost of teams efficiency by up to 10%

Demonstrated an unwavering commitment to customers service that resulted in 30%

Customer return with new projects

Improved sales processes to streamline customer acquisition and onboarding strategies

Created effective strategies to target new markets after researching and analizing competotor behavior

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services

Ordering goods and communication with suppliers

Control and shipment tracking

Shipment approval from suppliers warehouses in order to provide availability of a certain

Quantity of imported products on Baccara home

Preparing the documents for payments to suppliers

Organozation the meetings with suppliers in order to improve communications with them to change some of the contracts terms, as well as to discuss more favorable transportation conditions

Preparing delivery claims in case if the goods have come damaged