Работал в 4 компаниях 4 года 10 месяцев
IT, IT-консалтинг / Услуги / Производство оборудования
Customer/Tech support specialist
Avanquest
IT
2 года 9 месяцев
08.2021 - по настоящее время
Provide the precise solution for the needs of every individual or business whether for productivity, entertainment, education or to manage data more securely and efficiently.
- Created and maintained tech documentation for the products of the company (user-guides//templates);
- Prevented releases of the bugged software by timely locating and reporting different defects through the BTS system (Jira);
- Mastered the testing process of desktop and web applications (PDF/Photo editors, Utility programs).
Customer support agent
SIMCORD LLC
IT
1 год
08.2020 - 08.2021
Practical product researching (blockchain technologies).
- Implemented improvements within the company's E-commerce project (as a member of the customer/tech support team);
- Created and maintained tech documentation for the products of the company within the corporate knowledge base (Confluence);
- Reported raw releases directly to developers. Enhanced the quality of the product and the number of satisfied users.
Customer support specialist
Football Ticket Net
IT-консалтинг / Услуги / Производство оборудования
7 месяцев
09.2019 - 04.2020
Provided services related to buying and selling tickets for sold-out or hard-to-get football events:
- Provided precise support to EU/US customers starting from buying tickets, further delivery right to the customer and up to the end of the football match;
- Increased the number of satisfied customers;
- Increased the income of the company.
Customer Support agent Trainee
Zone 3000
IT-консалтинг / Услуги / Производство оборудования
3 месяца
03.2019 - 06.2019
- Provided Domain registration/Web hosting services;
- Provided services to facilitate privacy and data security for communications over the Internet (SSL/TLS protocols);
- Maintained tech documentation for the products of the company within the corporate knowledge base (Confluence).
Ключевая информация
PROFESSIONAL SKILLS:
- Troubleshooting;
- Technical Support (Customer Support);
- Customer Satisfaction;
- Bug Tracking (BLC);
- Software Development (SDLC);
- Software Testing (STLC): Web, Desktop and Mobile applications;
- Jira//Confluence//Google docs;
- Databases;
- Requirements Analysis;
- Checklists//Test Cases;
- Client-Server Model (Client-Server Architecture);
- REST/SOAP;
- MySQL (query lvl: Select/Update/Insert);
- Agile Methodologies (SCRUM);
- API testing (Postman);
- SSL (TLS);
- Quality Assurance (QA/QC).
PERSONAL SKILLS:
- Excellent communication skills;
- High-stress resistance;
- Ability to work with a big amount of data (corporate databases and projects, technical documentation);
- Ability to work in a team/independently;
- Responsible, patient, and self-motivated;
- High learning ability.
Учился в 2 заведениях
V. N. Karazin Kharkiv National University
"International Economics"
Kharkiv, 2019
O. M. Beketov National University of Urban Economy
"Construction"
Kharkiv, 2017
Владеет языками
Английский
выше среднего
Русский
свободно
Украинский
свободно
Дополнительная информация
Свій розділ
NOTE: I'm not interested in any other positions, except for the Manual QA Engineer (Junior). Thanks for the understanding and have a great and pleasant day :)
Arthur
Arthur
онлайн
Manual QA engineer
Харьков
Работает, но открыт для предложений
полная занятость
Характер работы: стажировка / практика, удаленная работа, гибридная, в офисе/на месте
Обновлено только что