Provided the best support and solutions for customer’s problems via calls, chat, and email. Solved such types of problems as problems with the application and technical issues/problems in the use of clients' money/non-working or damaged parts of the vehicles/problems with the operation of customer accounts/provided refunds and discounts according to company rules and so on. Acted as the face of the company, and was a trusted advisor to the client. Actively participated in the strategic and growth plans of the company. Created a friendly atmosphere in the company. Built a strong team with the highest result. Reports and analysis data provided to the management. Assist with accounts receivables (sending of invoices, running reports). Tracked compliance with SLAs and customer operations scorecards, and identified and predicted risks while ensuring correct, cost-effective, and timely delivery of services