Anti, fraud checking the player's activity for fraudulent activity ( payments, sports betting, playing in a casino ) approval of marketing campaigns, loyalty programs, bonuses for players. Processing applications for payments. Document verification ( kyc ) interaction with departments : analytics, finance, support, product management, billing, accounting. Managing a team of 5 people. Load assessment. Drawing up a development plan. Formation of kpi. Working with reports. Interaction with external payment providers. Interaction with game and odds providers ( lines ) . Undobrding, training of new anti, fraud managers. Creation of documentation for the work of the department

Participation in the formation of new bonus online, offline promotions. Checking users for crediting bonuses after participating in non, standard promotions. Analysis of existing shares for fraudulent activity. Communication with the product department, retention department and attraction department. Analysis of unprofitable sporting events in the context of game providers, games and players. Also communication with antifraud and trading department for problematic cases. Analysis of casino destinations : bonus policy, games, game providers. Interaction with game providers and the operational department of the gambling product line. Monitoring : blocked clients, write, offs by clients. Conducting independent investigations. Creation, implementation and maintenance of regular documentation for fin. Department. As well as the creation and support of reports on write, offs in the context of the company's activities ( betting, gambling ) . Research of thematic forums, chats, resources for the detection of fraud schemes, sale of accounts. Search for bugs, product flaws. Monitoring of the external information field for mentioning the brand within the framework of legal use

Processing requests through the following communication channels : online chat, mail, telephone. Interaction with departments : antifraud, product, billing, analytics. Managing a team of 12 people. Introduction of scheduled reporting. Unboarding of new support agents, including : writing training documentation, creating letter templates and writing scripts for working with a client. Creation/maintenance of work schedules and vacations of the team. Implementation of efficiency ratios for operators and the department as a whole. Monthly reporting. Formation/improvement of work processes. Together with the product department, creating tasks for improving the product based on personal research

Anti, fraud processing applications for payments, checking the authenticity of the balance. Kyc activities for the client ( including communication with the client and work with documents ) . Formation of tasks to improve interaction processes for the product management department. Interaction with departments : analytics, product management, customer support, billing, accounting. Managing a team of 10 people. Load assessment. Drawing up a development plan. Formation of kpi. Working with reports. Interaction with external payment providers. Training of new af operators.. Creating, maintaining a schedule of shifts, vacations. Onboarding of new employees of the department. Creation of training materials, scripts, letter templates. Implementation of night shifts in the expandable department. Creation and development of the anti, fraud department, including the implementation of a system for assessing the quality of the work of an employee, department