Onboarded new clients to Squareshot's photography services, guiding them through service offerings and resolving pre-sale questions.

Delivered product demos to prospective clients, demonstrating workflow and matching subscription tiers to client goals.

Generated custom quotes and proposals based on client specifications for photography projects.

Coordinated between clients and photography teams to resolve delivery questions and align on project requirements.

Processed client payments via Stripe and PayPal, troubleshooting failed transactions, as well as resolving client refunds and chargebacks, de-escalating disputes and maintaining account relationships.

Tracked order status and proactively updated clients on project timelines to manage expectations.

Delivered final products and collected feedback from clients to continually enhance service quality.

Adhered to company policies in processing revisions, ensuring client satisfaction, and maintaining high-quality standards.

Reported client trends and feedback to the CEO and Growth Manager to inform product roadmap and retention strategy.

Supported the launch of 3 new photography studios, establishing client onboarding workflows and operational standards.

Trained and supported customer success managers as the company grew.

Commenced as a personal assistant at a SaaS provider for schools, demonstrating strong organizational and administrative skills.

Transitioned into a dedicated customer support role, providing comprehensive email and phone support for various projects, including personal finance software, a Shopify app store plugin, content filtering software, and a VOD subscription service.

Leveraged project-specific skills to address diverse requests in an efficient and timely manner, ensuring high customer satisfaction.

Developed technical showcases for content writing, effectively communicating complex concepts to clients.

Offered expert-level customer assistance via both e-mail and phone, establishing rapport and resolving issues with satisfaction.

Demonstrated proficiency in troubleshooting problems and swiftly identifying and resolving technical challenges.

Managed the reporting and resolution of current issues, contributing to continuous service improvement.

Orchestrated the compilation of feature suggestions for upcoming updates, providing valuable input for product development.

Authored internal documentation and played a key role in training new agents on project-specific procedures.

Conducted assessments of team support quality, contributing to ongoing training and improvement initiatives.