Have been successfully introducing new clients to Squareshot, providing in-depth information about our services and addressing any inquiries they had.

Conducted engaging demos, showcasing our processes and assisting clients in selecting the most suitable subscription option to meet their needs.

Efficiently processed new requests, generating quotes and proposals in alignment with client specifications.

Acted as a liaison between clients and photographers, ensuring any queries or concerns from the photography team were promptly addressed to meet client requirements.

Managed payment processing, ensuring seamless and secure client transactions via Stripe and PayPal.

Implemented effective workload tracking mechanisms, keeping clients updated on the status of their orders and providing transparency throughout the process.

Delivered final products promptly and collected valuable client feedback to continually enhance service quality.Adhered to company policies in processing revisions, ensuring client satisfaction, and maintaining high-quality standards.

Led the handling of refunds and chargebacks, ensuring fair and efficient resolution of financial transactions.

Regularly consulted with the CEO and Growth Manager to provide valuable insights on customer behaviors, contributing to strategic decision-making and business development initiatives.

Played a pivotal role in supporting the opening of 3 new studios, overseeing the establishment of high operational standards, and ensuring seamless integration into the existing workflow.

Providing e-mail and phone support for various projects, such as:

• Personal finance software
• A Shopify app store plugin
• Content filtering software
• A VOD subscription service

Depending on the project have been using the required set of skills:

• handling the typical requests in record time
• content writing (technical show-cases)
• providing customer assistance via e-mail or phone
• troubleshooting the problems
• reporting and management of the current issues
• managing the feature suggestions for the upcoming updates
• writing internal documentation and training new agents on the project
• conducting the assessment of the quality of support of the team