• Provided high-quality customer support through chat and email, ensuring fast and accurate responses to user inquiries (50-80 chats/day 30-50 emails/day)
• Handled account-related issues including deposits, withdrawals, and payment troubleshooting
• Managed technical and account requests by creating, updating and resolving tickets in internal systems
• Assisted customers with KYC verification requirements, document checks and identity confirmation procedures
• Followed company policies and maintained compliance, accuracy and customer satisfaction
• Provided feedback to the team on recurring issues to help improve platform stability and user experience

• Реєстрація звернень клієнтів у системі

• Обробка запитів та скарг через різні канали зв'язку

• Надання допомоги та підтримки клієнтам

Answered 70 (avg.) calls per day
Provided prompt customer support with professional, friendly, empathetic and patient attitude

Proactively memorized all the required services and procedures

Completed reports and inputs
Trained around 10-15 new hires on company-specific policies and procedures, and compliance guidelines

Received a lot of positive feedbacks from the customers

Communicate with customers in a timely manner via chat, calls and mails. Working with excel tablets with the cyst usernames to update their profiles and if possible give them bonuses. Report essential matters and the results to a manager.