-Securing that the agreed levels of service are always met according to the Service Level Agreement SLA
-Following up with clients to ensure the problem is resolved.
-Providing support in the form of procedural documentation.
-Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
-Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
-Ability to create and update support and maintenance related documentation-Reporting status and progress according to the project and Company demands

- Provide the front support service for B2B customers and internal customer via all communication channels.
- Analyze support cases, validate and identify the cases.
- Report all support cases to ticketing system and assign the tickets to the relevant resources.
- Monitor the system and services
- Provide immediate respond for any alert.
- Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
- Provide regular reports of incidents, problems, change, risk analysis and any other IT operation reports

-Setting of tasks for testing team-Control over the implementation of objectives
-Training and assessment of knowledge
-Formation of reports on the basis of group work.
-Search frauden routes
-Communicate with operator's for blocking frauden routes