- Experience working with the PCS and Revenova systems, including creating shipments, processing sales, tracking cargo progress, and adding accessorial until completion of delivery.

- Negotiated and finalized sales of cargo shipments by using strong communication skills to secure favorable pricing agreements while ensuring profitability for the company.

- Proficient in tracking shipments, proactively communicating with drivers to ensure timely updates, and resolving any issues related to delays or disruptions.

- Responsible for post-shipment document verification, ensuring accuracy and compliance with relevant regulations and guidelines.

- Developed comprehensive manuals outlining system operations and conducted training sessions for new employees to facilitate their onboarding process.

- Assisted new customers in the chat to facilitate their first order placement while addressing any inquiries they had.

- Efficiently handled multiple customer inquiries simultaneously, typing at a rapid pace to maintain prompt and effective communication.

- Provided alternative pricing options, bonuses, and discounts to customers to ensure customer satisfaction and maximize sales opportunities.

- Resolved conflicts and addressed customer dissatisfaction by actively listening, empathizing, and finding appropriate solutions to retain customer loyalty.

- Demonstrated in-depth knowledge of educational products and services, effectively guiding customers toward suitable options based on their needs and preferences.

- Verified and translated diplomas, diploma supplements, study cards, certificates, and other relevant documents, ensuring accuracy and adherence to international standards.

- Managed incoming and outgoing documentation through electronic document flow systems, maintaining organized and efficient record-keeping processes.

- Provided expert guidance to students and faculty members regarding opportunities for international academic mobility, including exchange programs and study abroad options.

- Advised prospective international students both in-person and online on the admission requirements and procedures at the university (KNEU), enabling them to pursue their educational goals abroad.

- Assisted students with document preparation and submission for applications to foreign universities, offering comprehensive support to ensure the smooth and timely completion of their exchange program requirements.