Работала в 9 компаниях   11 лет 5 месяцев

Медицина и Здравоохранение, Интернет, IT, Образование, Телекоммуникации / Связь

Project manager (Voluntary work)

Rotary International

Медицина и Здравоохранение

1 год 3 месяца

03.2023 - по настоящее время

  • project planning and work scheduling ?
  • control over the execution of tasks and ensuring the fulfillment of deadlines ?
  • collection of requirements from experts and customers ?
  • preparation and conducting of presentations to clients and stakeholders control of project progress and completion of tasks by the project team ? identification of potential risks and development of their management strategies ?
  • registration and account management ?
  • management of study groups ?
  • providing analytical reporting

Author of the academic papers. Technical writer

Freelancer

Интернет

11 лет 1 месяц

05.2013 - по настоящее время

  • writing the academic papers for order ?
  • editing, correction of texts and graphics ?
  • work with the foreign sources ?
  • copywriting and rewriting ?
  • work with the legislation of Ukraine and other states ?
  • writing manuals, guides, work policies of departments
  • creating video instructions

SUP Lead Support

Softlist

IT

5 месяцев

06.2023 - 11.2023

  • creation the Support department for few projects ?
  • search and hiring of employees (recruiting) ?
  • creation of the motivation system for the department ?
  • writing the politics and other department documentation ?
  • creating the knowledge base on products for clients and support managers ?
  • mentoring support managers ?
  • creation the video guides for the new projects ?
  • work with the Power Bi DB ?
  • work with the government portal ?
  • work with the internal document flow ?
  • SLA determination and compliance control
  • analysis of requests and preparation of reports

Team Leader (Voluntary work)

Rotary International

Медицина и Здравоохранение

2 месяца

01.2023 - 03.2023

  • establishing communication between departments ?
  • promotion and development of the project ?
  • creation of manuals ?
  • registration and account management ?
  • management of study groups ?
  • help in using the platform ?
  • providing analytical reporting

Team Lead

Unilead

IT

5 месяцев

08.2022 - 01.2023

  • planning, coordination and execution of assigned research projects (simultaneous work on two projects) ?
  • organization of work with the project to create thelargest casino and gaming site ?
  • organization of work with a financial project to create the largest EMI site
  • search and hiring of employees (recruiting) ?
  • content-management ?
  • creation of working documentation ?
  • creation of a working strategy ?
  • creation of the motivation system ?
  • preparing agenda for meetings ?
  • creation, conducting surveys and analyzing survey data and obtaining essential information about newand existing program and product strategy ?
  • responsible for envisioning new research problems with technical novelty, future market need, and that match the company's core competencies

IT Support Engineer. Support Shift Lead

Pragmatic Play

IT

1 год 8 месяцев

09.2020 - 05.2022

  • diagnose and troubleshoot issues, including accountsetup and network configuration
  • management assistance
  • research and identify solutions to softwareand hardware issues
  • writing technical documentation
  • provide clear and complete documentationand notes on all service inquiries

Website Administrator

Zhytomyr Professional Lyceum of the Light Industry

Образование

1 год 10 месяцев

12.2014 - 10.2016

  • layout
  • creation the new website on theschoolchampion.in.ua platform
  • designing of interface
  • filling the site content

Lecturer ofinformation technology. Master of vocational training

Zhytomyr Professional Lyceum of the Light Industry

Образование

1 год 10 месяцев

12.2014 - 10.2016

teaching the basics of working with theinformation and computer technology:

* IT terminology, general information;

* peculiarities of using formulas in Excel ofdifferent kinds;

* process to create diagrams, graphs withvariables

* implementation of curricula and learningprograms

Customer Support Manager

"Beeper" (East-European Telecommunication services)

Телекоммуникации / Связь

2 месяца

02.2013 - 04.2013

* quality control of the services

* phone sales and consulting clients

* registration requests in 1C

Ключевая информация

lead generation, team building, communication skills, CRM, Ms Office 365, Google Docs/Sheets, Jira, Zendesk, HTML, SQL, CSS, Power BI, Agile, Scrum, support, research, bug reporting.

Училась в 1 заведении

Житомирский государственный университет имени Ивана Франко

Master's degree, History and Law

Житомир, 2014

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Польский

выше среднего

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Русский

свободно

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

The fundamentals of software testing

2020

The fundamentals of software testing

Front End Basic

Hillel IT School, 2020

HTML, CSS

Fundamentals of software testing

Lviv IT School, 2019

Fundamentals of software testing

Olena

Project Manager

Киев

Готов переехать: Житомир

1 500 $

33 года

Активно ищет работу

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа, гибридная

Обновлено 3 недели назад