Работала в 9 компаниях 11 лет 8 месяцев
Интернет, Медицина и Здравоохранение, IT, Образование, Телекоммуникации / Связь
Author of the academic papers. Technical writer
Freelancer
Интернет
11 лет 4 месяца
05.2013 - по настоящее время
- writing the academic papers for order ?
- editing, correction of texts and graphics ?
- work with the foreign sources ?
- copywriting and rewriting ?
- work with the legislation of Ukraine and other states ?
- writing manuals, guides, work policies of departments
- creating video instructions
Project manager (Voluntary work)
Rotary International
Медицина и Здравоохранение
1 год 3 месяца
03.2023 - 06.2024
- project planning and work scheduling ?
- control over the execution of tasks and ensuring the fulfillment of deadlines ?
- collection of requirements from experts and customers ?
- preparation and conducting of presentations to clients and stakeholders control of project progress and completion of tasks by the project team ? identification of potential risks and development of their management strategies ?
- registration and account management ?
- management of study groups ?
- providing analytical reporting
SUP Lead Support
Softlist
IT
5 месяцев
06.2023 - 11.2023
- creation the Support department for few projects ?
- search and hiring of employees (recruiting) ?
- creation of the motivation system for the department ?
- writing the politics and other department documentation ?
- creating the knowledge base on products for clients and support managers ?
- mentoring support managers ?
- creation the video guides for the new projects ?
- work with the Power Bi DB ?
- work with the government portal ?
- work with the internal document flow ?
- SLA determination and compliance control
- analysis of requests and preparation of reports
Team Leader (Voluntary work)
Rotary International
Медицина и Здравоохранение
2 месяца
01.2023 - 03.2023
- establishing communication between departments ?
- promotion and development of the project ?
- creation of manuals ?
- registration and account management ?
- management of study groups ?
- help in using the platform ?
- providing analytical reporting
Team Lead
Unilead
IT
5 месяцев
08.2022 - 01.2023
- planning, coordination and execution of assigned research projects (simultaneous work on two projects) ?
- organization of work with the project to create thelargest casino and gaming site ?
- organization of work with a financial project to create the largest EMI site
- search and hiring of employees (recruiting) ?
- content-management ?
- creation of working documentation ?
- creation of a working strategy ?
- creation of the motivation system ?
- preparing agenda for meetings ?
- creation, conducting surveys and analyzing survey data and obtaining essential information about newand existing program and product strategy ?
- responsible for envisioning new research problems with technical novelty, future market need, and that match the company's core competencies
IT Support Engineer. Support Shift Lead
Pragmatic Play
IT
1 год 8 месяцев
09.2020 - 05.2022
- diagnose and troubleshoot issues, including accountsetup and network configuration
- management assistance
- research and identify solutions to softwareand hardware issues
- writing technical documentation
- provide clear and complete documentationand notes on all service inquiries
Website Administrator
Zhytomyr Professional Lyceum of the Light Industry
Образование
1 год 10 месяцев
12.2014 - 10.2016
- layout
- creation the new website on theschoolchampion.in.ua platform
- designing of interface
- filling the site content
Lecturer ofinformation technology. Master of vocational training
Zhytomyr Professional Lyceum of the Light Industry
Образование
1 год 10 месяцев
12.2014 - 10.2016
teaching the basics of working with theinformation and computer technology:
* IT terminology, general information;
* peculiarities of using formulas in Excel ofdifferent kinds;
* process to create diagrams, graphs withvariables
* implementation of curricula and learningprograms
Customer Support Manager
"Beeper" (East-European Telecommunication services)
Телекоммуникации / Связь
2 месяца
02.2013 - 04.2013
* quality control of the services
* phone sales and consulting clients
* registration requests in 1C
Ключевая информация
lead generation, team building, communication skills, CRM, Ms Office 365, Google Docs/Sheets, Jira, Zendesk, HTML, SQL, CSS, Power BI, Agile, Scrum, support, research, bug reporting.
Училась в 1 заведении
Житомирский государственный университет имени Ивана Франко
Master's degree, History and Law
Житомир, 2014
Владеет языками
Английский
продвинутый
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Польский
выше среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Русский
свободно
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
The fundamentals of software testing
The fundamentals of software testing
Front End Basic
HTML, CSS
Fundamentals of software testing
Fundamentals of software testing
Olena
Olena
Team Lead; Project Manager
Киев
Готов переехать: Житомир
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа, гибридная
Обновлено 2 месяца назад