- Performing manual testing of the platform.

- Performing API and UI testing

- Writing and updated the test cases and checklists

- Submitting bugs in Jira and retested them.

- Contributing to the optimization of features and user stories.

- Reporting the results to the customer and Project Manager.

- Conducting demos of the issues fixed and features added.

- Contributing to the user documentation.

- Performing manual testing of platforms

- Improving features using different testing techniques

- Reporting to the Project Manager and the client about the results

- Keping internal and external documentation and test cases up to date

- Submitting bugs in Jira

- Writing and updating the test cases and checklists/user documentation

- Performing the manual testing of the applications for creating the augmented reality, developed by the company using different testing techniques

- Performing the manual testing of the websites, developed to advertise the applications mentioned

- Performing the SEO audits, making sure the basic HTML structure of those websites is SEO-friendly

- Reporting to the Project Manager/Client about the results

- Keeping the internal/external documentation/test cases up to date.

- Performing the manual testing of the WordPress themes, developed by the company using different testing techniques

- Performing the manual testing of the custom websites, based on the themes developed

- Reporting to the Project Manager/Client about the results (in written)

- Keeping the internal/external documentation up to date

- Performing the content management for some projects/further technical support of the customers through the ticketing system.

- Configuring new services/accounts for our customers

- Monitoring of service platforms/services configured, in case there are some issues - checking the logs for finding the reason

- Deploying new versions of service platforms/other applications

- Testing services configured/applications newly deployed

- Assisting our customers/our customer care department in answering technical questions or finding the reason of an existing issue and providing any possible help to resolve it, communication with customers/internal departments by email/skype

- Writing the documentation for internal use.

- Providing product and service information,

- Resolving product and purchasing issues by email/chat,

- Sharing the knowledge about the products,

- Identifying, researching and resolving customer issues.

Installation/configuration/managing of WordPress, Joomla, PrestaShop, Magento, Opencart, Zencart, Shopify, HTML-based template types, basic customizations/debugging, providing support and resolving technical issues our customers face with, creating detailed video/text tutorials.

- I took aptitude tests 2 times and was promoted to 2nd technical rank according to 7 rank scale of our company.

- Learned how to give correct and prompt assistance in solving technical problems that clients have with templates purchased.

- Improved technical English to be able to easily read and use the appropriate documentation.

- Knowledge and experience received allowed me to provide assistance successfully for demanding customers in live chat and tickets.