Работал в 2 компаниях   8 лет 5 месяцев

IT

Customer support representative/Loan processing administrator

CreditCube.ai

IT

8 месяцев

10.2022 - 06.2023

  • Providing bank statements analysis process via own company's software application
  • Providing user verification process through incoming and outbound calls
  • Resolving technical and financial issues with customers related to the product experience
  • Providing educational training for newly hired co-workers.

Customer support representative

Reflex Media Inc.

IT

7 лет 7 месяцев

01.2015 - 08.2022

  • Support clients' requests via e-mail and chat
  • Resolving a customer's issues with active listening and knowledge of company products
  • Bug tickets creating for the developer team to improve technical-related services
  • Patient conflict resolution
  • Active searching on product development ways and improving customer satisfaction
  • Providing educational training for newly hired co-workers.

Ключевая информация

  1. Customer care skills in finance, tech, web enterprise/entertainment,
  2. Strong communicative skills,
  3. Patient conflict resolving.
  4. Sells experience.
  5. Fraud expertise skills,
  6. CMS strong user.
  7. Java Core Basics and OOP basics,
  8. QA manual testing experience,

Учился в 2 заведениях

Дніпровський національний університет імені Олеся Гончара

Механіко-математичний факультет

Дніпро, 2014

ДВНЗ "Криворізький Національний Університет"

Транспортний факультет

Кривий Ріг, 2013

Владеет языками

Английский

выше среднего

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

QA manual testing

Віддалене навчання , 2022

I got acquainted with the basic testing techniques and mastered the skill of compiling test documentation of various levels.

Standford Adapted Computer Science Course, Ш++ programming school

Кропивницький, 2022

I have mastered the basic level of Java language knowledge, and I can solve simple educational and applied tasks at an elementary level.

Дополнительная информация

Захоплення та інтереси

Im into science, physical activity, mindfulness practise, psychotherapy, STEM

Євгеній

Customer Support Representative/Account Manager/Quality Assurance Manager/Relationship Manager

Киев

Готов переехать: Кривой Рог

22 000 грн.

полная занятость

Характер работы: удаленная работа

Обновлено 1 месяц назад