• High-quality partner and customer portfolio management, maintaining low churn rate while keeping high ARR and NPS score;Leading projects in the role of PM to help partners with complex client implementation;Assistance in project evaluation, as well as in the technical brief and analytics preparationConduct regular health check meetings to discuss customer satisfaction level, process the feedback100% renewal of all Creatio subscriptions upon their expirationBuilding trusted relationships with all partners and key customersAdvising customers and partners about new Creatio features and product backlogHigh-quality partner and customer portfolio management, maintaining low churn rate while keeping high ARR and NPS score; Leading projects in the role of PM to help partners with complex client implementation; Assistance in project evaluation, as well as in the technical brief and analytics preparation Conduct regular health check meetings to discuss customer satisfaction level, process the feedback 100% renewal of all Creatio subscriptions upon their expiration Building trusted relationships with all partners and key customers Advising customers and partners about new Creatio features and product backlog
• Skills: Client Onboarding · Google Analytics · Problem Solving · Teaching · Presentation Skills · Project Tracking · Jira · Training · Spanish · Customer Relationship Management (CRM) · Microsoft Excel · Customer Service · Negotiation · Administration · English

Find, evaluate and negotiate placements with Tier 1-3 online publishers;

+100 new clients closed in LATAM region, during the first 8 months

Build a large funnel of leads and apply a hands-on approach to close new deals; Promote MGID's platform, manage online media planning/buying, campaign development and performance analysis for clients; Guide potential publishers and advocate how we can drive value for their businesses; Optimize placements and targeting for online media buys;

Work closely with the client team to ensure a successful implementation of the publisher's solution.

Main responsibilities

-Implementation of SEO strategies in the LATAM market according to the requirements of the company

-PPC Campaigns, creation, and optimization of Google Ads campaigns for Spanish markets

-Offer support to the users of the platform. Intercom

-Development of Help Center coordination the creation, edition and section in order to introduce new features, collecting data and optimize the use of the platform and the quality the service provided

-Localization Of website and campaigns in the Spanish language through Crowdin