З легкістю організовую процес виконання поставлених завдань. Уважна до деталей, цілеспрямована, відповідальна та зацікавлена. Здатна до навчання, а також навчати інших. Володію відмінними навичками письмового та усного спілкування, умінням вибудовувати міжособистісні стосунки як усередині колективу, так і з клієнтом. Здатна працювати в багатозадачному режимі, люблю проявляти себе в команді та отримую задоволення від результату. Маю оригінальне мислення та активну життєву позицію. Вміння слухати і чути людину дозволило мені опанувати чудовий досвід в активних продажах. Здатна приймати ефективні рішення у сфері управління персоналом, ґрунтуючись на особистих показниках.

Дітей немає. Маю закордонний паспорт. Зацікавлена розвиватись у різних напрямках, відкрита до цікавих пропозицій щодо співробітництва.

Отримання посади менеджера з продажу у міжнародній компанії, яка дозволить мені застосувати свої знання та досягнути нові кар’єрні цілі.

PERSONAL DETAILS

Tetiana Kharchenko

Date of Birth: 27.05.1993

City: Odesa, Ukraine

Phone number: +38 (066) 988-08-48

E-mail: tase4ka27@gmail.com
Instagram: https://www.instagram.com/Tase4ka7
LinkedIn: https://www.linkedin.com/in/tetiana-kharchenko9880848/

OBJECTIVE

Looking for a position of a sales manager in the international company that will allow me to apply my knowledge and achieve new career goals.

WORK EXPERIENCE
Sales Associate at Somplo company
Feb 2023 – September 2024 Ukraine, Odesa.
With 5 years of experience in the sales industry, including the last almost 2 years as a Sales Associate at Somplo LTD, I have improved my expertise in driving revenue and expanding business opportunities in the international market. Somplo is a Creative Management Platform that helps major media agencies, publishers, advertisers, and tech companies improve the performance of display campaigns, ad quality, and overall media effectiveness.During my time here, I've refined my negotiation skills and learned how to write clear, effective emails using the KISS (Keep It Simple, Stupid) principle. I have also mastered using various tools like LinkedIn Sales Navigator, Apollo, Lusha, Instantly, Monday CRM, HubSpot CRM, Slack, Figma, ChatGPT and Intercom to drive sales and achieve company goals.
Duties:

• Lead generation and initiating communication with prospective clients.
• Creating email sequences for outreach campaigns and developing a strategy for working in the selected market.
• Supporting existing clients with their ongoing requests and expanding our collaboration through upselling and scaling activities.
• Presenting new company offerings and participating in strategy development to increase company revenue.
• Arranging and conducting online intro meetings with clients to demonstrate platform advantages and guide them toward agreements.
• Assisting clients directly on the platform by answering questions and helping to create creatives.
• Participated in data reconciliation and providing information to the accountant for invoice preparation, ensuring accuracy and timely payments.
• Offline participation in industry events on behalf of Somplo company, particularly in the digital conference IAB Connect and UCS Days in Kyiv, to expand my network of colleagues and build new professional connections
• Working mostly with Europe market. successfully communicated and had clients across Ukraine, Israel, India, Brazil, the USA and Japan, including notable collaborations with Ralph Lauren and Fiverr's creative teams. Additionally, I have mentored two new Lead Generators, sharing my knowledge and experience to help them succeed.
  Achievements:
• Selling services to existing clients, boosting revenue by 15% within the year of work- Generated over 20 high-quality leads each quarter, helping grow the client base.
• Improved client retention through strong communication and support, leading to long-term partnerships with most clients.
• Streamlined the sales process with tools like Apollo and HubSpot CRM, increasing lead conversion by 25%.
• Mentoring newcomers, which boosted the team productivity in the high season.
• Contributed to sales strategies that enhanced the percentage of closed deals. - Arranging and participating in more than 50 intro meetings and platform demos, resulting in 18% increase in new client sign-ups.
  

Sales Manager, Head of Sales Department at the construction company "Uyutniy Dom"

October 2019 - February 2022 Ukraine, Odesa.

Duties:

• market evaluation and implementation of the sales plan for the company's services
• implementation of the personal sales
• holding meetings and conducting transactions at the office with clients and employees from other departments of the company
• drafting and signing contracts with clients
• training and hiring of the new members of the department
• submitting reports of all current projects
• participating in regular meetings with other department heads of company to ensure the success of each ongoing task for the given period of time.

Achievements:

• Increasing sales by 40% in 6 months by virtue of introduction sales funnels according to company's services and active use of such sales tools as CRM-system, IP-telephony Phonet, sales scripts and strategy of working with customer objections
• developing the regulations for the work of the sales department and its interaction with other departments of the company, which significantly reduced the time spent on finding out information for one or another employee for the successful completion of tasks
• implement a new 7-day employee adaptation system, which reduced the duration of the internship period for an employee
• Increasing the level of customer loyalty through the development and implementation of a customer service department in the company.
• Creating a system of automated periodic reports with the necessary KPIs within the CRM company used for monitoring and increasing the efficiency of managers' work

Manager-administrator at the beauty studio "Akvarel"

November 2017 - November 2018, Ukraine, Odesa.

Duties:

• preparation of the salon for the reception of clients, meeting and accompaniment them to the beauty master
• providing clients with advice on the services provided by the salon in social networks, by e-mail or phone, in person.
• maintaining documentation and the program "B52" for checking customer visits to the masters
• Managing orders for missing products and consumables
• implementation of the sale of related products (cosmetics for hair and body).
• management of cash transactions
• fulfillment of manager's instructions

Achievements:

• expansion of the client base by 10% in 3 months
• increasing in sales of cosmetics up to 10% of the initial profit per month
• - reducing of cosmetic thefts by means of proper accounting of materials in the balance

Administrator at the fitness club "Sky Fit Club"

June 2016 - October 2017, Ukraine, Odesa.

Duties:

• implementation of the sales of club services, subscriptions and fitness bar positions.
• receiving incoming calls and making outgoing calls to current and potential clients of the club in order to consult them about the services, special promotions
• interaction with staff, conflict resolution.

Achievements:

• increasing sales of subscriptions compared to previous periods by 20% by means of outcoming calls ( "cold calling")

Secretary, assistant director at the crewing agency "Odessa Maritime Group",

December 2015 - March 2016, Ukraine, Odesa.

EDUCATION

September 2010 - July 2015

Horlivka Institute for Foreign Languages of State Higher Educational Establishment «Donbas State Pedagogical University»

- Specialist's degree in "Language and literature" (teacher of the English Language, the German Language and World Literature).

September 2011 - July 2014

Private Higher Educational Institution «Donetsk Institute of Tourist Business»

-Bachelor's degree in "Management" (manager, manager-administrator).

PERSONAL QUALITIES

• energetic and determined ( enhanced sales volume within first six months, compared to the previous year, through consistent upselling and new lead generation efforts.)
• diligent and meticulous (when switching to a new tools, saving and transferring the entire database without any issues.)
• self-motivated and initiative (developing and implementing the customer feedback service system into the work of account managers, which increased customer loyalty and gave us knowledge of what can be improved in the work of the company and the platform itself)
• ambitious (have been doing my best to obtain the position of sales associate in eight months)
• willing to learn and hard-working (while working as a sales associate, I took the time to learn new skills and fill gaps in my knowledge, which helped me earn a salary promotion and become more effective in my role.)

SKILLS

Strong communication skills, negotiation expertise, adaptability, attention to detail, leadership and mentoring, strategic thinking

Language skills

Ukrainian - native

Russian - proficiency

English -upper-intermediate

Computer literacy: Microsoft Word, Microsoft Excel, PowerPoint, AMOcrm, B52, Phonet, Profity.io, Trello, LinkedIn Sales Navigator, Apollo, Lusha, Instantly, Monday CRM, HubSpot CRM, Intercom, Slack, Figma, ChatGPT

Certificates, diplomas and workshops:

-diploma of the educational platform LABA

: course "Sales Director" (Illia Reinish)

11 classes from the 19th August to the 30th September 2021. Points: 189 / 200-

-LABA educational platform certificate:

"Power BI" (Viktor Ryzhov)

10 classes from the 23 th November to 10th January 2022. Points: 109 / 200

ADITTIONAL INFORMATION

Not married, have no children, have the passport for travelling abroad. Open to interesting offers to work on different projects.
References:
1) Rozhenko D. V.Director, construction company “Uyutniy Dom”
+380968127685
denisrozenko@ukr.net
2) Michel Bosquee, Country Manager at Somplo (Spain)
https://www.linkedin.com/in/michel-bosqu%C3%A9e-547156128/
+34 655 09 20 21
michel.b@somplo.com