• Implementing pricing strategies to maximize revenue per available room (RevPAR) and occupancy rates

• Analyzing historical data and current market trends to forecast future demand and adjust reservation strategies accordingly

• Monitoring room availability and allocation to various distribution channels, including online travel agencies (OTAs), direct bookings, and corporate contracts

• Training reservation staff on reservation systems, customer service protocols, and sales techniques to enhance efficiency and service quality.

• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Handling all check-in, check-out procedures with hotel guests
• Representing company values, principles and procedures
• Assisting to the guests to their wide variety of needs and inquiries

• Handling all check-in, check-out procedures with hotel guests
• Representing company values, principles and procedures
• Assisting to the guests to their wide variety of needs and inquiries
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Received and routed business correspondence to correct departments and staff members.
• Kept reception area clean and neat to give visitors positive first impression.

• Coordinated trade shows and created marketing collateral to reach greater potential customers.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Networked at events and by phone to expand business profits and revenues.