• conducting comprehensive individual and company background checks;
• performing due diligence, auditing and risk intelligence analysis;
• conducting pre-investment and pre-hiring background checks;

analysing and researching the detection data to detect any spammy and malicious trends in web traffic;

detecting and preventing phishing attacks, blocking any malicious websites found;

monitoring Salesforce tickets and internal channels for any urgent cases from Microsoft support engineers as well as other clients;

monitoring and preventing spam attacks using internal CYREN tools;

improving the performance of the service, providing information and analysis service for internal customers;

Interacting with customers via text message interface and email;

Advising customers on placing order procedures;

Providing assistance with the web interface;

Handling issues and complaints;

Providing training and assistance to the team;

Tracking performance and providing relevantfeedback to increase team productivity;

Monitoring and reflecting performance of the team in daily reports;

Handling complaints and providing assistance to customers regarding order procedures;