Lead tech support for markets, helping them fix errors, change current solutions, or extend them. Organize the workflow of the technical support team;

Consult stakeholders on technical solutions, technical processes, risk analysis, problem-solving, and planning of technical setups for marketing campaigns;

Test new functionalities and support global implementation;

Request development, maintenance, and enhancement of additional functionalities in production and test environments to implement new marketing campaign mechanics requested by the Marketing team;

Stay updated on marketing trends within markets and support research, development, and implementation of best practices to improve local mechanics.

Maintain Nessoft settings for marketing campaigns, prepare testing scenarios, design technical settings, and identify and estimate possible risks;

Perform planning, execution, and coordinate testing activities on the market side according to the agreed deadlines;

Interact with the structural divisions of the company and the initiators of the requests to provide the necessary information support;

Calculation and analysis of team KPIs. Presenting them to the markets on a monthly basis.

Training new team members and certifying them at the end of the probation period. Providing constructive feedback.

• Maintain Nessoft settings for marketing campaigns, prepare testing scenarios, design technical settings, and identify and estimate possible risks;
• Perform planning, execution, and coordinate testing activities on the market side according to the agreed deadlines;
• Interact with the structural divisions of the company and the initiators of the requests to provide the necessary information support.

• Considers requests for processing of supplier data;
• Checks the information specified in the request, in accordance with the instructions and procedures;
• Performs actions (in the system), based on the results of consideration and verification of the request;
• Interacts with the structural divisions of the Company, the initiators of the request on the processing ofthe request and provides the necessary information support, receives the information necessary to fulfill;
• Ensure online customer registration, orders and account updates are processed in timely manner before the cut-off time to secure smooth and timely delivery of the orders Identify and prevent fraud through internet channel;
• Work on the implementation of Business Order Administration (BOA) objectives, in line with NBS Lviv strategy;
• Process in timely manner internet validations including new member registration, orders and account updates for Business to Customer (B2C) and Business to Business (B2B) segment;
• Process E-vouchers validations including new member registration, orders and account updates for B2C
• segment according to deadlines;

• Working under the instructions of an Event Manager;
• Providing information and guiding the guests of business events;
• Assisting with the planning, preparation, and organization of events;
• Answering questions and addressing of guests in a charming, polite manner;
• Answer incoming calls and address customers' queries;
• Undertaking security duties;

• Consulting on the characteristics of goods, methods of payment, delivery;
• Assistance in placing orders, selection of suitable loan conditions;
• Working with clients in conflict situations;
• Registration of requests for acceptance of household appliances and electronics for warranty service;
• Registration of wholesale orders on the B2B channel;