Worked with service products, such as implementation, outsourcing, training, etc.

Responsibilities:

1. Product direction:

• Development of new service products and development of existing ones throughout the entire life cycle
• Building a product strategy and developing a service area
• Development of the concepts and business models for new products
• Hypotheses generation & validation
• Pricing, pipeline control and implementation of the sales plan

2. Sales direction:

• Taking part in negotiations, assistance in selecting a solution and presenting solutions
• Formation of offers, discounts and control of project margins at all stages
• Coordination of document packages and control of mutual settlements
• Monitoring project implementation and customer experience

3. Marketing direction:

• Development of product positioning
• Launch and adaptation of products to marketsMarketing promotion of products, coordination of advertising campaigns
• Development of marketing materials, presentations for Partners/Customers

Responsibilities:

• Analysis of trends, novelties of the telecom market, search for potential products.
• Analysis of potential products, competitors, sales markets, target audience.
• Development of a product concept, marketing strategy and product positioning.
• Hypotheses generation & validation
• Аttraction of new partners for cooperation.
• Customer Development
• Сoordination of development process • Preparation of training materials and conducting educational trainings for employees
• Participation in the development of LP and materials for promotion (content, articles, mailing posts).
• Drawing up a plan for the implementation of the strategy and control over implementation by all participants.

Achievements:

• Launched 3 partner products and 1 internal product of the Company
• Developed 4 trainings, covering 20+ employees in each training
• Developed a system of interactions with partners

Responsibilities:

• Working with a small to enterprise customer base and customer development
• Conducting meetings, presentations and negotiations with customers for the sale of products
• Preparation of commercial proposals, work with document flow
• Support to more than 500 customers, training to work with the product•
• Keeping customers in back-office and bpm'online

Achievements:

• Average sales plan implementation during the period of work in the company - 118%.
• Increased the profitability of the customer base by 40%.
• Have returned more than 10 difficult customers.

Responsibilities:

• Sale of advertising space in online and print media.
• Development of existing customers
• Selection of a product for a client, preparation of commercial offers, negotiation
• Conclusion of contracts, document management, control of payments and accounts receivable
• Control over the implementation of projects (page layout and makeup, publishing)

Achievements:

• Developed a new direction - working with clinics.
• Developed presentation materials for all types of customers.
• Successfully launched product promotion through newsletters.

Responsibilities:

• Development of existing customers and active search for new ones
• Negotiating with customers of the company, VIP- customers management• Preparation and participation in tenders• Organization, planning, forecasting and sales management
• Formulation of a department development strategy, budgeting
• Selection, training and management of personnel, including working teams (up to 20 people)
• Value Warehouse Management

Achievements:

• As a result of working as a sales manager, I was promoted to the position of the Head of Department.
• Successfully started the department from scratch.
• Developed the direction of service in the company.
• Developed a new direction - working with developers

Tasks:

• Drafting and implementation of job descriptions, service standards, motivation programs.
• Implementation of the methodology and assessment of the quality of customer service
• Recruiting and training personnel, conducting internal trainings (up to 14 people)
• Organization and control of the warehouse.
• Studying customer needs, implementing customer satisfaction surveys
• Working with difficult customers

Achievements:

• Based on the results of my work as a customer service manager, I was promoted to the position of Head of Department
• Successfully started a customer service center that provides service to over 300 customers a day.
• Organized the work of the Value Warehouse
• Reduced the number of customer complaints by 60%