• Spot trading and short/mid term investing
• Taking part in ICO/IDO/IEO
• Ambassador programs, testnets

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments and complaints
• Customer support via email and tickets in English
• Entering data into a CRM, other online tools, and cloud-based platforms
• Document and investigate in-game bugs for the team
• Other related tasks assigned by managers of the Clients and/or Helpware

• Legal assistance
• Translation from German and English into Russian and vice versa

Maintaining the Head's meetings schedule, assisting in preparation of contracts, introducing corrections as per the lawyers' requests, translation from Ukrainian (Russian) to English and vice versa.

• Researches on cyber crimes that often committed in Ukraine
• Organizing team, dividing tasks
• Analysis of the main provisions of legal documents applicable to combating cybercrime
• Maintaining the Head's meetings schedule, assisting in preparation of contracts, introducing corrections as per the lawyers' requests, translation from Ukrainian (Russian) to English and vice versa.
• Researches on international treaties that apply to the protection of human rights online