U.S. Market

• Managed a team of 7 employees: handled scheduling, team supervision, and intern training. Prepared regular performance reports and maintained high standards of service and departmental efficiency.

• Completely restructured the team’s workflow and schedule to align with the needs of the U.S. market.

• Established effective sales channels on key marketplaces such as Etsy, eBay, and Amazon, ensuring a steady flow of orders.

• Achieved a 10% increase in conversion rate through process optimization, improved customer service, and enhanced product presentation.

• Expanded brand presence online by listing products on digital galleries and niche marketplaces.

• Attracted new B2B partners previously untapped by the company, opening new distribution channels and boosting brand recognition.

• Participated in strategic company planning, client base expansion, and internal process optimization to align with the U.S. market.

U.S. Market

• Oversaw day-to-day operations of two U.S.-focused online stores, GenerationEcoStore.com and LuxuryFireplaceStore.com, both built on the Shopify platform.

• Handled customer support via phone, chat, and email, as well as hiring, training, and managing the sales team.

• Managed supplier communications, order processing, new product listings, and optimization of existing store inventory.

• Increased monthly revenue from $32,000 to $340,000, enabling the owners to successfully sell the company at a profit.

• Brought in new suppliers and brand partners, which significantly expanded the product range and strengthened the business's competitiveness.

• Actively managed customer reviews, streamlining feedback collection, moderation, and responses to enhance store reputation.

• Substantially improved operational workflows, allowing the company to scale without compromising service quality.

Canadian Market

• Built the sales department from the ground up, including team recruitment, process development, and the launch of an effective client interaction structure.

• Personally onboarded and trained all new hires, ensuring fast adaptation and high performance within their first weeks.

• Was responsible for establishing and maintaining operational processes for two fundamentally different departments within the company.

• Consistently met and exceeded KPIs for both departments as set by upper management, including outperforming all conversion targets.

• Created detailed daily, weekly, and monthly performance reports for both departments to support strategic decision-making by leadership.

• Fully managed staff across both departments, creating schedules, monitoring efficiency, and coordinating inter-team collaboration.

• Contributed to the development and implementation of a CRM/ERP system, significantly improving internal operations and business transparency.

• Every assigned goal was achieved or exceeded within the required timeframe.

USA market.

14 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office. Maintaining work accuracy of the team. Organized the "Field agent" initiative.

Worldwide market.

Head of Customer Support Department. 23 subordinates. Making a schedule for the department. Supervising my team. Teaching and guiding trainees. Making reports. Finding candidates. Managing the office. My main objective was to create a high retention rate, which is why I spent a lot of time with leaders of other departments coordinating every aspect of the company strategy, such as Sales funnels, Promo events, Strategic design of the website etc.

USA market.

Head of Customer Support Department. 16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

USA market.

Supervised the team. Maintained work accuracy of the team.

USA market.

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.