7 subordinates. Scheduling the department's work. Team supervision. Training interns. Preparing reports.

Established strong sales channels on such marketplaces like Etsy, eBay, Amazon, etc.

Maintaining high team quality. Strategic planning for company development and expanding the client base.

Completely restructured the schedule and operations of my department to align with the U.S. market.

Operational management of two online stores selling in the US. Generationecostore.com and luxuryfireplacestore.com.

Both sites were built on Shopify.Answering calls, chats and emails. Also hiring, training and managing the sales team.

Day-to-day responsibilities also included communicating with suppliers, processing orders, adding and optimizing products to the store.

Creating and maintaining processes for two completely different departments.

Meeting and exceeding goals of both departments set for me by the upper management.

Creating detailed daily/weekly/monthly reports of both departments.

Managing the staff of both departments.

Every single goal was met and exceeded.

Head of Customer Support Department. 16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

Supervised the team. Maintained work accuracy of the team.

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.