Skilled in detecting suspicious activity, optimizing verification processes, and implementing effective
security measures to reduce financial and operational risks. Experienced in working with cross-functional
teams and ensuring compliance with internal and external regulations.
Responsibilities:
Detect and block fraudulent bookings and transactions, reducing financial losses.
Conduct internal investigations and maintain evidence for decision-making.
Analyze user behavior to identify risky actions and recommend process improvements.
Verify partners and clients for compliance with security policies.
Prepare regular reports with actionable recommendations for management.
Collaborated with chargeback team and airlines to resolve complex cases efficiently.

Provided real-time support to customers via chat, helping with flight bookings, payment issues, itinerary
changes, and travel-related questions. Delivered fast, clear, and customer-oriented assistance while
maintaining high service standards. Worked with booking systems (GDS/CRM), processed customer
requests efficiently, and collaborated with airlines to resolve complex cases.
Responsibilities:
Handled complex cases involving refunds, booking changes, and urgent situations.
Ensured accurate and timely communication with airlines and partners.
Worked with CRM systems, booking control platforms, and internal risk tools.
Processed a high volume of requests without compromising quality.

Experienced in the banking sector, managing a wide range of financial and operational tasks.
Responsibilities included handling technical overdrafts, ensuring AML compliance, opening and closing
accounts for both individual and corporate clients, processing SEPA transfers, managing cryptocurrency
transactions, and monitoring financial operations for accuracy and regulatory compliance.
Responsibilities:
Handled technical and financial inquiries related to banking products.
Performed basic troubleshooting of technical issues and initiated their resolution.
Analyzed recurring problems and communicated findings to technical teams.
Managed interactions with challenging clients, stabilizing difficult situations.

Provide customer assistance for incoming
calls/letters
Handle high level of stress and customer issues in a calm and professional manner at all the times
Monitor and authorize entrance and departure
of employees, visitors and other persons to guard against theft and maintain security of premises
Monitor industrial and commercial properties to enforce contormance to establishment rules
and to protect people & property