Managing customer interactions through the CRM system, answering questions sent through the company website. Provided telephone consultations and presented himself as an expert to build trust and credibility. Assessed customers' needs and recommended tailored nutritional supplements based on their health issues. Utilized persuasive sales techniques to maximize conversions and increase product sales. Maintained detailed records of customer interactions and sales results to optimize follow-up and future sales strategies.

I launched and managed a dropshipping business after completing a 3-month e-commerce training program. I built and scaled an Instagram store (eSales), optimizing the product catalog to improve visibility and audience reach. Expanded operations by acquiring an online store on the training platform, integrating it into business processes. Oversaw full cycle: product selection, order processing, customer communication, and business process optimization. I applied and tested marketing strategies to increase reach, engagement, and sales. Currently, the business continues to operate under the management of an employee.

Advising clients on our courses based on inquiries from contact forms and proactively calling our database to offer new products. Identifying and understanding client needs, and effectively communicating the value of our product in helping them achieve their goals. Entering and managing relevant data in the HubSpot CRM system. Communicating with clients via email and other communication channels. Achieving and exceeding sales targets and performance plans