Project Manager (Trainee) Mate AcademyManaged the end-to-end development lifecycle for tech projects, strictly adhering to Agile (Scrum) principles and frameworks.
Facilitated core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to maintain team momentum and continuous improvement.
Translated business requirements into actionable user stories with clear acceptance criteria, managing and grooming product backlogs in Jira.
Created and maintained comprehensive project documentation and roadmap alignments using Confluence.P

• Планування та організація своєї роботи

• Дотримання встановлених процедур і стандартів якості

• Здійснення контролю за якістю виконуваних робіт та процесів

• Управління часом та вміння працювати з високою навантаженням

Psychologist / Psychotherapist Rozmova/Clearly & Private Practice
Successfully managed a high-volume practice of 1, 000+ sessions annually, taking full ownership of autonomous workload prioritization, process administration, and long-term client relationship management.
Applied advanced crisis management and conflict resolution techniques to navigate high-stress situations, effectively de-escalating tension and guiding individuals toward constructive problem-solving.
Facilitated group workshops and group dynamics, utilizing active listening and consensus-building skills that directly translate to leading productive team meetings, brainstorms, and alignments.
Established a structured approach to documentation and progress tracking, ensuring meticulous data management, confidentiality, and goal-oriented case progression.

B2B / B2C IT Copywriter Upwork & Direct IT Clients
Managed end-to-end content creation lifecycles for B2B and B2C tech products, successfully handling up to 6 parallel projects in a fast-paced environment.
Facilitated cross-functional collaboration, aligning requirements between Product Owners, Developers, Designers, and SEO specialists to ensure content met business goals and technical constraints.
Acted as a solo project manager for direct clients: interpreted briefs, defined project scope, set milestones, managed feedback loops, and ensured on-time delivery within budget