Работал в 7 компаниях 11 лет 1 месяц
IT-консалтинг / Услуги / Производство оборудования, Телекоммуникации / Связь, FMCG
BDM (Senior Cloud Solution Specialist) Google Cloud Platfrom
WISE IT
IT-консалтинг / Услуги / Производство оборудования
1 год 2 месяца
04.2023 - по настоящее время
- Spearheading strategic initiatives to drive business growth and foster customer relationshipsIdentifying and capitalizing on new business opportunities in the cloud solutions space
- Leading negotiations and developing tailored strategies to meet customer needs
- Collaborating cross-functionally to deliver innovative solutions on the Google Cloud Platform
- Providing thought leadership, analyzing market insights, and driving continuous improvement and innovation within the organization
- Developing and implementing customized cloud solutions to meet client requirements on Google Cloud Platform
- Serving as a technical advisor and subject matter expert on cloud architecture and infrastructure
- Collaborating with sales teams to understand client needs and design effective cloud strategies
- Providing technical demonstrations, presentations, and training sessions to customers and internal stakeholders
- Supporting clients throughout the sales cycle, from initial consultation to post-implementation support, ensuring successful adoption of cloud solutions
Product/Project Manager (Cloud & Cyber Security)
Kyivstar/Київстар
Телекоммуникации / Связь
2 года 1 месяц
03.2021 - 04.2023
- Introduce and develop new product lines
- Conduct cost, pricing, rebate, co-op, discount, and VP calculations
- Implement marketing strategies and other initiatives to promote products
- Assess the Ukrainian and global markets, as well as potential new markets, forecast market trends, monitor competitors based on analytical research and data analysis, and observe competitor behavior
- Formulate and approve business and technical requirements in collaboration with legal, financial, IT, and other departments
- Participate in the creation, preparation, and defense of business cases
- Compile quarterly reports detailing project results, significant changes, risks, and factors leading to project termination
Service Engineer FIX & Mobile (KA & MNA customers)
Kyivstar/Київстар
Телекоммуникации / Связь
3 года 6 месяцев
09.2017 - 03.2021
- Supervising customer service operations
- Providing technical assistance and analyzing customer support tickets, work orders, group tickets, global events, and incidents
- Managing mobile and fixed service inclusions, including optimization, modification, transformation, transfers, and uninstallations, as well as coordinating planned maintenance activities
- Notifying customers about scheduled network maintenance and providing support during those periods
- Handling contract signing, additional agreements, add-ons, and SLA agreements
- Engaging in report management, including traffic analysis, service availability, fraud detection, and more
Category Manager (Product Owner)
Kyivstar/Київстар
Телекоммуникации / Связь
5 месяцев
04.2017 - 09.2017
- Curating product selection and procurement for our retail store, encompassing smartphones, tablets, PCs, and a wide array of accessories such as cases, cables, chargers, and headphones
- Implementing trade marketing strategies for devices and accessories, including setting market prices based on Recommended Retail Price (RRP), offering promotional discounts to attract customers, and coordinating sales activities with shops and vendors
- Negotiating contracts with new suppliers to expand our product range and secure the best price offers
- Monitoring inventory levels to ensure adequate stock of popular items while minimizing excess inventory of slower-moving products
- Managing a comprehensive catalog of items, including updating articles, and nomenclatures, and recording new supply arrivals
- Generating sales reports and calculating commissions for sales personnel
- Overseeing the operations of our service center
Senior Technical Specialist (L2, L3, support mobile services)
Kyivstar/Київстар
Телекоммуникации / Связь
1 год 6 месяцев
10.2015 - 04.2017
- Managing L1 support tickets from the Call Center in the Trouble Ticket List (TTL)
- Analyzing the occurrence of global incidents and events, classifying them, and assigning them to the appropriate working groups based on their criticality level.Generating reports and statistics on customer requests, incidents, global events, and monitoring trends in complaint volumes and planned maintenance work.Notifying top management about the most critical events and incidents.Providing individualized solutions for non-standard and complex tasks to enhance customer experience and Net Promoter Score (NPS).
Customer support specialist, L1
Kyivstar/Київстар
Телекоммуникации / Связь
1 год 4 месяца
06.2014 - 10.2015
- Guiding customers regarding any inquiries or concerns related to all mobile services and products offered by the company, including both prepaid and postpaid sectors.
- Documenting and escalating trouble tickets to Level 2 support for further assistance.
- Engaging in various pilot projects aimed at enhancing the company's mobile products, services, and operational procedures.
Merchandiser, paymaster
Fozzy Group
FMCG
1 год
06.2013 - 06.2014
- Layout of merchandise according planogram
- Tracking stock balances and expiration dates
- Consultations and calculation buyers
Ключевая информация
Huawei I SEQ Analyst (Data Analytics)
GIS Mobile & Data (Monitoring data and voice traffic)
ZABBIX Monitoring (Monitoring data traffic)
Data Management System, Non-Telco (CRM)
Cisco Telnet (configuration and statistics console)
MySQL (elementary)
Jira (PAP and PIP process, CR, QA)
Azure
Google Cloud
Учился в 3 заведениях
Odessa National Academy of Communications named after A.S. Popova (branch in Kyiv)”
Telecommunications information technology engineer, faculty of telecommunication and radio engineering
Киев, 2017
Kiev College of Communications
Telecommunications information technology engineer, faculty of telecommunication and radio engineering
Киев, 2016
Kiev College of Communications
Сomputer Engineering and postal communication, faculty of сomputer engineering and postal communication.
Киев, 2013
Владеет языками
Английский
средний
Украинский
родной
Курсы, тренинги, сертификаты
Miller Heiman Group
" In recognition of professional achievement for successfully completing Heart Support & Service as a Sales "
Євген Вікторович
Євген Вікторович
Product Manager
Киев
Голосеевский район, Оболонский район, Печерский район, Подольский район, Святошинский район, Шевченковский район
Активно ищет работу
полная занятость, проектная работа
Характер работы: удаленная работа, гибридная, в офисе/на месте
Обновлено 1 неделю назад