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Работал в 5 компаниях   10 лет 4 месяца

Отели / Рестораны / Развлекательные комплексы

Night Manager

Riviera House Hotel (Pre-Opening)

Отели / Рестораны / Развлекательные комплексы

7 лет 1 месяц

01.2019 - по настоящее время

  • Completing the Night Audit (Opera PMS, IFC Micros) in a timely manner. Analysis of financial indicators of the hotel and reporting to the hotel manager.
  • Dealing with different financial procedures: rebates&refunds verification, guests' balances controlling, cash procedures handling, etc.
  • Participating in hotel loading planning.
  • Creating SOPs and MEMOs during the pre-opening, tuning the FO working process by staff coaching, check-list forming.
  • Assisting FOM with the development of the FO work standards.
  • Managing the whole hotel night shift working process.
  • Managing and monitoring the activities of all employees during a night shift.
  • Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.
  • Ensuring that all employees perform the tasks assigned to them competently and professionally.
  • Touring all areas of the hotel on a regular basis and report irregularities to relevant department heads.
  • Dealing with arrivals, departures and the co-ordination of all guests' requests during their stay.
  • Ensuring the smooth running of the Night team, and the satisfaction of guests and visitors.
  • Welcoming guests to the hotel in a courteous and helpful manner.
  • Overseeing the smooth operating of the Front Office department.
  • Giving assistance to staff as and when necessary.
  • Making sure there are appropriate staffing levels whilst on shift and reallocating resources if necessary.

Receptionist/Night Shift Supervisor

Ramada Encore Kiev

Отели / Рестораны / Развлекательные комплексы

8 месяцев

06.2018 - 01.2019

  • Supervising the efficient operations of reception including check in/out procedures.
  • Supporting team members in handling guest requests and enquires to ensure a positive outcome is achieved.
  • Ensuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
  • Demonstrating a high level of customer service at all times.
  • Advising team of any special events or VIP Guests in the hotel for events or for general accommodations.
  • Understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Monitoring the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
  • Maximizing room occupancy and using up-selling techniques to promote hotel services and facilities.
  • Ensuring Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
  • Demonstrating positive leadership characteristics, which inspire Team Members to exceed standards.
  • Acting in accordance with fire, health and safety regulations and follow the correct procedures when required.
  • Act in accordance with policies and procedures when working with front office equipment and property management systems.
  • Following to company brand standards.
  • Assisting other departments wherever necessary and maintaining good working relationships with Team Members.

Night Shift Supervisor/Night Manager

Donbass Palace Hotel

Отели / Рестораны / Развлекательные комплексы

11 месяцев

02.2015 - 12.2015

  • Completing the Night Audit (Opera PMS, IFC Micros) in a timely manner. Analysis of financial indicators of the hotel and reporting to the hotel manager.
  • Dealing with different financial procedures: rebates&refunds verification, guests' balances controlling, cash procedures handling, etc.
  • Participating in hotel loading planning.
  • Assisting FOM with the development of the FO work standards.
  • Managing the whole hotel night shift working process.
  • Managing and monitoring the activities of all employees during a night shift.
  • Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.
  • Ensuring that all employees perform the tasks assigned to them competently and professionally.
  • Touring all areas of the hotel on a regular basis and report irregularities to relevant department heads.
  • Dealing with arrivals, departures and the co-ordination of all guests' requests during their stay.
  • Ensuring the smooth running of the Night team, and the satisfaction of guests and visitors.
  • Welcoming guests to the hotel in a courteous and helpful manner.
  • Overseeing the smooth operating of the Front Office department.
  • Giving assistance to staff as and when necessary.
  • Making sure there are appropriate staffing levels whilst on shift and reallocating resources if necessary.

Receptionist

Stolichyi Hotel Complex Donetsk

Отели / Рестораны / Развлекательные комплексы

11 месяцев

01.2013 - 11.2013

  • welcome and greet guests
  • answer and direct incoming calls
  • inform guests of hotel rates and services
  • make and confirm reservations for guests
  • ensure proper room allocation
  • register and check guests in
  • confirm relevant guest information
  • verify guest's payment method
  • verify and imprint credit cards for authorization
  • issue room keys and direct guests to their rooms
  • maintain clear and accurate records of guest room bookings
  • compute all guest billings, accurately post charges to guest rooms and house accounts
  • receive and transmit messages for guests
  • retrieve mail, packages and documents such as faxes for guests
  • listen and respond to guest queries and requests both in-person and by phone
  • provide accurate information about local attractions and services
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • complete and maintain any incident reports, daily activity reports or other reports requested by management
  • manage conference room bookings and scheduling
  • close guest accounts and check guests out
  • review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts
  • inform housekeeping when rooms have been vacated and are ready for cleaning
  • monitor visitors to the hotel
  • enforce rules and policies of the hotel
  • maintain a neat and orderly front desk and reception area

Bellman

Europe Hotel Donetsk

Отели / Рестораны / Развлекательные комплексы

10 месяцев

04.2012 - 01.2013

  • Greet guests in a friendly manner and offer assistance with luggage
  • Operate the courtesy shuttle
  • Baggage handling for tours
  • Set up and break down of meeting rooms
  • Communicate with other departments in a friendly and professional manner
  • Be aware of local attractions and restaurants and make recommendations to guests
  • Accurately communicate with other shifts regarding issues arising from day to day operations
  • Other duties as required

Ключевая информация

Perfect OPERA PMS skills Perfect MS Office skills Decent communication and decision-making skills Large group accommodation experience Wide experience in hospitality Fluent spoken English Intermediate Spanish Basic German

Учился в 2 заведениях

Kharkiv Institute of Economics of Market Relations and Management

Administrative Management

Харьков, 2014

Donetsk Institute of Tourist Business

Management of Tourist Business Organizations

Донецк, 2013

Владеет языками

Английский

свободно

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Испанский

средний

Немецкий

базовый

Русский

родной

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Украинский

родной

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Может проходить собеседование на этом языке

Антон Александрович

Assistant Front Office Manager/Night Manager

Киев

33 года

полная занятость

Последняя активность 5 лет назад