- Developed and maintained regular and ad-hoc reports and dashboards using Power BI, SAP, and Excel.

- Conducted in-depth analysis to create monthly, quarterly, and yearly performance reports.

- Collected, cleaned, and consolidated data from multiple internal and externalsources to ensure accuracy and reliability.

- Managed contract renewals, process amendments, and pricing using advanced Excel and SAP ERP.

- Collaborated on process improvement projects to enhance efficiency in order management.

- Leveraged strong organizational skills to deliver accurate and high-quality results in a fast-paced environment.

- Analyzed content for compliance, flagging issues for timely action.

- Reviewed content and resolved inquiries based on defined policies andprocedures.

- Identified key players in the ceramic tile sector and negotiated with EuropeanDIY centers.

- Handled customer complaints and inquiries, ensuring timely responses and solutions.

- Monitored shipment documents and prepared data for international tenders.

- Managed all order verification and entry aspects, ensuring accuracy in theimport process.

- Organized and coordinated deliveries with freight forwarders, maintaining effective communication with customs brokers for timely transaction clearance.

- Verified shipment documents, including commercial invoices and importdeclarations, to ensure compliance.

- Monitored the shipping process flow to guarantee on-time delivery andprepared specifications for the Distribution Center.

- Participated in negotiation campaigns, analyzing sales activity and market dynamics.

- Assisted in improving sales strategies and technical support in collaboration with marketing departments.

- Prepared and managed training sessions and presentations while handling the import flow of goods from China and Europe.