Voice Customer Support Specialist (Turkish)

WhiteBIT is a global fintech company with a team of over 1,100 professionals. As a cryptocurrency exchange serving more than 5 million users worldwide, we are committed to delivering top-tier services through an intuitive interface and a robust set of analytical tools. By partnering with cryptocurrency projects globally, our mission is to promote the widespread adoption of blockchain technology, guided by the principles of security, expertise, and innovation.

We are looking for a Voice Customer Support Specialist (Turkish)!

Requirements:

– English Strong B2 level

– Ukrainian С2 level

– Turkish Strong B2 level
– Experience in customer service, providing voice support is desirable. Experience in financial, stock exchange companies is also welcome.
– Higher education in media, philology or translation is preferred.
– Experience with technical equipment: Proficiency with voice technology and knowledge of basic aspects of telephone equipment. Highly proficient in the use of PCs.
– Excellent communication skills: Ability to express thoughts clearly and concisely, listen to customers and provide information in an effective manner. Absence of speech impediments.
– Stress Resistance: Willingness to work in a high customer flow environment and ability to respond effectively to urgent situations.
– Ethical Compliance: Willingness to adhere to high standards of ethics and confidentiality in handling customer information.
– Fast learner: Ability to quickly adopt new technologies and learn new aspects of the exchange business.
– Willingness to work as part of a team: Ability to collaborate effectively with colleagues within the company to ensure quality customer service.

Would be a plus:
– Experience in client support
– Cryptocurrency area knowledge (even on the basic user level)

Responsibilities:
– Handling requests: Receiving incoming calls and handling customer inquiries, including questions on trading, accounts, technical aspects and other exchange operations.
– Ensuring Confidentiality: Ensuring confidentiality of customers' personal and financial information in the processing and storage of data.
– Escalating issues to the relevant department for further resolution
– Participating in meetings to improve customer service
– Achievement of KPIs
– Reporting on selected metrics

Job conditions:
— Our own product
— Paid training (3 months) with a mentor
— Real career growth
— Loyal and progressive management
— Legal and accounting support
— Paid vacation and sick days
— Schedule: 1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.
Starting from the 2nd-3rd month:
07:00 - 15:00 ( 1 sp.) - day shift
15:00 - 23:00 ( 1 sp.) - evening shift
23:00 - 07:00 (1 sp.) - night shift

2 work shifts\ 2 days off (time zone of Ukraine).

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.