Customer Support Representative

Customer Support Representative (English B2+)

Join Sure Lock & Key (S.L.K.), a fast?growing U.S. based home services company with a dynamic office in Lviv. We’re seeking a results?driven customer support professional.

You & Your Skills:

• English level of B2 +
• Self-organized, responsible, and able to multi task
• Learn quickly and adapt well to changes

Advantages of working with us:

• Сomfortable, fully equipped office with parking & bomb shelter
• Competitive and stable income
• Flexible schedule (perfect for students)
• Paid vacation, sick leave and a birthday day off
• Opportunities for professional growth and career development
• Improve your English skills everyday!

Your responsibilities:

• Answering incoming calls from customers
• Coordinate service appointments between customers and field teams
• Collecting and transferring customer data to relevant departments
• Ensuring excellent customer experience
• NO prior experience needed!

We offer:

• Competitive base salary plus performance-based bonus;
• Flexible scheduling;
• Official employment, paid time off, sick leave, and birthday leave;
• Pre-employment training and full onboarding support;
• Parking & bomb shelter onsite, plus taxi reimbursement;
• Daily opportunities to improve your English and advance your career.

Contribute directly to customer satisfaction and operational excellence by serving as the primary link between clients and our service teams. Your role ensures timely service delivery and builds trust in our U.S.?based brand.