Customer Service Engineer

Customer Service Engineer - an operational contact person for our partners and internal teams. 
 

Responsibilities: 
 

You are responsible for providing operational and administrative support to our business partners with regard to the processing of clinical cases. You handle the flow of incoming cases, and follow up on the timing and on-time delivery of cases. 

• You independently handle daily all external and internal requests regarding clinical cases for a diverse group of products and partners.  
• You handle the flow of incoming cases and start the operational processing of these. 
• You receive the incoming images for new cases and get them ready for processing. You follow-up with the partners on rejected images. 
• You follow-up on the processing of cases ensuring all cases are processed, produced and shipped to the customer within the agreed timelines. You reach out to the different stakeholders in case of delays or issues with the flow and intervene when timings are/need to be changed. 
• You provide information within an acceptable time frame for the business relations, to partners and customers with regard to the case management flow and process. 
• Detect and escalate recurring problems on the operational side 
• Prepare regular reports with regard to the processed cases for invoicing and reporting purposes. 
• Participate in the integration of CuSe operations of new partners and/or products  

Requirements: 

• You have experience working with external customers 
• You have a bachelor degree (Bio-science or Medical related education) 
• You have excellent communication and problem solving skills; 
• You have perfect communication skills (writing and speaking) in English; 
• You are willing to learn about software and technical terms 
• You are well organized, team oriented and stress resistant.