Training and User Success Specialist (Bilingual: English/Spanish)

About Us:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. The recent addition of the autonomous product suite well coincides with the post-COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business, and advance quickly.

Position Overview:

We are looking for a highly motivated and bilingual (English/Spanish) Training and User Success Specialist to join our dynamic team. The ideal candidate will excel in delivering high-quality training sessions, providing exceptional user support, and ensuring client success. This role demands strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

- Deliver engaging and effective training sessions in both English and Spanish;

- Develop and update training materials, including presentations, manuals, and online resources;

- Conduct one-on-one and group training sessions;

- Provide ongoing support to users, promptly addressing their questions and concerns;

- Collaborate with Customer Support and Account Management teams to continuously improve training programs and materials;

- Monitor and assess the effectiveness of training programs, making necessary adjustments;

- Perform customer success calls to ensure users are satisfied and effectively utilizing our services;

- Work closely with Customer Support and Product teams to resolve user issues and provide feedback for product improvements;

- Maintain accurate records of training sessions and user interactions;

- Participate in team meetings and contribute to the development of new training initiatives.

Our Requirements:

- Fluent/advanced in English and Spanish (MUST);

- Previous experience in a training or user success role;

- Ability to work night shifts: probation period (3 months) working hours 15:00 — 00:00 Kyiv Time and after probation period working hours 16:00 — 01:00 Kyiv Time;

- Proficient PC user (General Microsoft Windows knowledge);

- Technical background or a strong desire to explore the field of software and hardware products;

- Strong training and time-management skills;

- Excellent communication and listening skills;

- Understanding of conflict resolution;

- Empathy, positive attitude, and self-control.

Optional:

- Technical background and IT education;

-  Previous experience in a training or user success role;

- Experience in working with CRM and Atlassian Tools;

- Familiarity with the telecom industry or POS systems is a plus.

Benefits:

- Ability to work in successful U.S. IT company with international team;

- Career and proficiency development plans;

- Competitive salary;

- Paid vacation and sick leave;

- Health insurance;

- Referral program;

- Collaborative, hands-on community culture where all voices are welcome;

- Opportunities for professional growth in a rapidly expanding company.

Join us at B2B Soft, where innovation, user success, and career development are at the forefront of what we do. If you are ready to take on a new challenge and make a significant impact, we would love to hear from you!