Account Manager

Bitmedia Labs has been in the industry since 2014, effectively functioning worldwide with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games, and NFT products.

Requirements:

• 1+ year of experience in sales, account management, customer success, or related roles;  
• Experience with AdTech and understanding of the digital advertising ecosystem is a plus;
• Excellent written, verbal, and presentation skills;
• Outstanding analytic and problem-solving skills including experience analyzing data sets across/between multiple data platforms;
• Ability to create and analyze partner performance reports.
• Familiar with/proficient in Excel and PowerPoint, ZenDesk, JIRA;
• Strong organizational skills, acute attention to detail with the ability to multi-task;
• Experience with content distribution, PR, influence marketing, and understanding of the digital advertising ecosystem is a plus;
• Interest in crypto and web3;
• Experience working as an Account manager;
• Strong analytical skills and Excel/google sheets skills,  JIRA;
• Fluent English;
• Being good with numbers.

Responsibilities

• Managing Live Chat daily;
• Respond to and distribute customers' inquiries;
• Handling all incoming requests;
• Providing customers with reports;
• Searching and categorizing new leads;
• Managing CRM system;
• Reaching out to existing and prospective clients;
• Upsale;
• Handling research duties upon request (study competitors, look for new IT solutions, etc).
• Collaborate with advertisers to define campaign objectives, key performance indicators (KPIs), and target audience;
• Analyze affiliate performance data to identify trends, opportunities, and areas for improvement;
• Manage contracts and agreements;
• Monitor affiliate performance by analyzing metrics such as clicks, conversions, conversion rates, and revenue;
• Respond to and distribute customers' inquiries;
• Moderation of ads;

Nice to have

• Interest in crypto news;
• Sense of humor;
• Attention to details;

We offer:

• Flexible work schedule, remotely;
• Paid sick and vacation days;
• Cool and creative gifts for holidays and important events of employees;
• Necessary equipment for work;
• The opportunity to participate in the company's internal events, open negotiations;
• Conducting product demos and trainings to develop soft skills;
• No micromanagement, hierarchy;
• Fast speed of decision-making;
• Attending top conferences around the world.