Customer Support Representative (education product)

SKELAR is a venture builder that builds international tech companies. Together with our co-founders, we gather strong teams to kick off and run tech businesses and win at global markets.

About Team 
Brighterly is the EdTech startup that’s created a platform for children learning math in the U.S.. A well-coordinated, experienced team of 25+ people has a successful experience of creating an EdTech business aimed at adults. Now we are confidently taking the first steps in the children’s education niche as our product helps kids aged 4 to 10 to dive into arithmetics, algebra and geometry.

We are looking for a detail-oriented Customer Support Manager to join our Team (2/2 shifts between 4pm - 4am).
Customer Success Manager role is all about ensuring our users have the best possible experience and keeping our online community safe. You will also work with our Supply Operations, Product and Engineering teams to share and implement customer feedback that will skyrocket our business.

What is important to us:

– 1+ years experience working in a customer-facing organization;
– C1 level of verbal and written English;
– Experience in a customer-focused environment;
– Quick learner with analytical skills;
– Multitasking;
– Ability to abstract problems and find solutions proactively;
– Ability to work under minimal supervision with a track record of exceeding targets, KPI’s SLAs in a fast-paced and changing environment
– Experience in building lasting relationships with customers and colleagues.

Very nice-to-have:

– Background in education / EdTech;
– Customer support experience / experience of working with CRM;
– Sales experience.  

Your responsibilities:

– Communication and providing quality support in chats and emails;
– Appointment setting of paid-clients to teachers;
– Manage new customer onboardings from start to finish;
– Closely monitor and analyze students' performance dashboard to chart the overall progress of the students;
– Leverage the dashboards to share a progress report with students and parents regularly;
– Guide the student throughout their academic journey by directing them to the right resources, valuable content, and academic learning;
– Upgrade clients with new learning packages.

Benefits:

– It is a unique opportunity to foster your growth and development;
– Flexible schedule (8 hours, 2/2, 15 working shifts per month during evening hours 4pm-4am);
– Fully remote working model;
– Medical insurance after the probation period.

What we offer:

– A skilled and experienced team that shares knowledge and supports each other;
– Competitive salary and regular performance reviews;
– The opportunity to grow and improve your skills;
– Regular feedback about the work;
– All necessary resources for efficient work: software and tools, technologies, licenses and more;
– Freedom to make decisions for improving your work.

SKELAR is a place for self-realization of talents who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
Today, we have a dozen projects in our portfolio in various niches, from EdTech to SaaS. Our approach is simple: large markets, ambitious goals, and strong teams. Our key expertise is modern technologies, deep analytics and fast scaling.

For this purpose, we have provided the following opportunities:
— 8 infrastructure teams that help startups deal with any issue: from recruiting to finance and legal;
— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs within the professional areas: marketing, engineering, payments, hiring;
— Trainings, courses, conferences;
— Medical insurance, corporate doctor and psychologist.

Let's build the next big everything together!