Фахівець/-чиня з інофрмаційних технологій (IT Officer)

ACTED — французька неурядова організація, заснована в 1993 році, яка підтримує вразливі верстви населення, які постраждали від гуманітарних криз у всьому світі. ACTED надає постійну підтримку вразливим громадам шляхом забезпечення стійкості післякризових заходів та готовності до довгострокових викликів, що стоять перед населенням, з метою подолання циклу бідності, сприяння розвитку та зменшення вразливості до катастроф. Наші співробітники завжди готові реагуванню в надзвичайні ситуації, підтримці та відновленню сталого розвитку через 450 проектів у 43 країнах.

Job Purpose

The IT an Officer (IT Officer) is a member of the Logistics department. Under the authority of the Country Logistics Manager[WA1] , IT Officer is responsible for the administration and maintenance of all hardware, software, and telecommunications in ACTED Ukraine and for maintaining security and performance of ICT environment in all offices.

He/she is responsible for the computer networks, connectivity, endpoint management and setup, hardware and software troubleshooting, installations, account management, reporting and capacity building. 

Objectives

1. Ensure optimal performance of ACTED wired and wireless networks and suitable connectivity for all ACTED network devices.
2. Ensure timely setup and optimal performance of employees’ workstations and other ICT office equipment.
3. Ensure a proper identity, account, and permission management.
4. Provide technical expertise for ICT related procurement and efficient communication with 3rd party ICT service suppliers.
5. To guide and train all the collaborators within the mission in the use and appropriation of the productivity software and other applications.
6. Ensure the maintenance and security of systems, whether software, hardware, or communication systems.
7. Ensure ACTED ICT systems (including hardware, software, and telecommunications) comply with ACTED logistics & donors’ procedures, best practices & national regulations.
8. Ensure effective communication with Paris HQ IMS department

DUTIES & RESPONSIBILITIES

                                                                                                                                               

Implementation of the IT/COM strategy:

1. He/she must also be able to configure, deploy, administer, and maintain network equipment, computers, printers, smartphones, and any other IT/COM assets.
2. ICT Officer will follow methodical guidance of IMS department in Paris HQ and acts as a liaison between ACTED Ukraine mission and Paris HQ in all technical matters.
3. He/she is responsible for the IT/COM security and must establish protocols for the use and handling of assets. He/she must train the ACTED Ukraine staff in the secure use of online tools, networks, computers, smartphones, and productivity software.
4. He/she is in charge of connectivity by ensuring adequate bandwidth on each base of ACTED Ukraine mission. He/she performs perpetual evaluation of connectivity needs in all ACTED Ukraine representation offices and ensures cost rationalization of contracted ISP services. He/she is also responsible for monitoring and supervising contracted suppliers and intervenes in case of access problems.
5. Maintenance of IT/COM assets:
   1. ICT Officer must plan and supervise the maintenance of all IT (computers, printers, smartphones, network equipment etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on a decision of the Security Department.
   2. If an asset is experiencing hardware or software issues, the ICT Officer is responsible for troubleshooting and fixing the issue either internally or externally. He/she must estimate the cost of the repairs by listing the type of spare parts needed, their quantity, unit price/total price and any additional cost in order to get the asset back in working order. 
   3. The ICT Officer is responsible for the preparation, tracking and reception of all procurement dossiers related to the maintenance and repairs of assets. He/she must be able to propose a reliable supplier for each type of service.
6. Management of IT/COM related purchases/stock:
   1. The ICT Officer is responsible for the equipment entrusted to him/her and for the organization and maintenance of content of the ICT stock.
   2. The ICT Officer cooperates with the Logistics on tracking IT/COM assets.
   3. In case of missing spare parts, components or any other IT/COM assets, the ICT Officer is responsible for submitting a Purchase Order. He/she must be familiar with ACTED's logistics procedures and be able to put together a procurement documentation and to support the purchaser in the acquisition of spare parts/IT/COM assets. The ICT Officer must assess the quality of the goods prior to the purchase.

Field support

1. The ICT Officer must conduct regular field visits to establish a comprehensive diagnostic plan and support (if needed) the maintenance/repair of all IT/COM assets requiring intervention.
2. During field visits, the ICT Officer must be able to ensure implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets, ...). He/she will rely on the internal control sheet and propose improvements in his/her area of expertise.

 

Reporting

1. ICT Officer is responsible for IT Follow-Up reports management.
2. ICT Officer is responsible for compiling the TITANIC reports under his/her responsibility (capital and bases). He/she also provides qualitative feedback on the content of these reports to the ACTED Ukraine Area Logistics Managers and to the Area Coordinators.

Skills and Experience

• Advanced degree in computer science (or any other degree deemed equivalent) or have at least two (02) years of experience in a similar field.
• Advanced knowledge of Microsoft Office suit, common productivity software and hardware
• Advanced knowledge in the installation and administration of computer networks
• Flexibility, adaptability
• Knowledge and experience with Microsoft Windows operation systems
• Be rigorous and honest in all circumstances
• Ability to write technical documentation
• Punctuality and strong commitment
• Self-reliant
• Languages: Ukrainian – fluent, English - intermediate.
• Knowledge of French would be an advantage
• Experience with NGO would be an advantage

Увага! Згідно чинного законодавства, при працевлаштуванні військовозобов'язані громадяни України зобов'язані надати військово-облікові документи та оновити свої військово-облікові дані.

Attention! Per current legislation, individuals subject to military service duty must provide updated military registration documents while being employed.

Ми пропонуємо

• Офіційне працевлаштування;
• Регулярний перегляд зарплат;
• 28 календарних днів відпустки на рік;
• Дружня мультикультурна команда;
• Кар'єрний ріст;
• Медичне страхування після випробувального терміну (3 місяці).

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“ACTED has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH). Please note that any candidate offered a job will sign the Code of Conduct, and related policies, as part of their work contract. Misconduct can lead to dismissal.”