Ця вакансія вже завершена
We’re looking for a Support Agent to join our team on stable USA based project. We provide training and welcome newbies in IT. But some preparations will be needed for passing technical task. Location - Ukraine only
You can choose from 2 shifts:
1) Saturday, Sunday 20:30 — 8:30 Monday, Tuesday 23:30 — 8:30
2) Thursday, Friday 23:30 — 8:30 Saturday, Sunday 20:30 — 8:30
4 days working week. Weekdays are 12 hours, weekends are 8 hours
Project description: Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.
Main Responsibilities:
- Respond to customers' request (in quick and efficient manner)
- Troubleshoot web and email issues
- Provide support, following procedural documentation/templates
- Set up email accounts in Mail Clients and deal with login/acсess issues
- Work continuously on a task until completion
- Provide Tier1-2 support — include deep investigation, provide workaround to various problems
- Escalate issues to the Tier 2 team when necessary with all relevant and required information
- Document FAQs and training guides for internal use.
Mandatory Requirements:
- Strong troubleshooting and critical thinking skills, the ability to think logically.
- A strong focus on customers' satisfaction
- Upper-intermediate English skills
- Attention to details
- Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Would be a plus:
- Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
- Basic understanding of the Windows environment
- An understanding of IP protocols and DNS
- Most popular Linux commands/utilities
Anna
більше 500 співробітників
з 2004 року на ринку
- Курси іноземної мови
- Медичне страхування
- Регулярний перегляд зарплати
- Корпоративні заходи
- Віддалена робота