Junior Technical Support Specialist

We are looking for a Junior Technical Support Specialist to join a Canadian hosting platform.

If you’re at the beginning of your IT career and want to gain hands-on experience in a real production environment, this could be a great opportunity for you.

• Full-time, remote, long-term position (equipment is provided)
• Working schedule: Monday—Friday, 15:30–00:00 (Kyiv time)

Please note that a technical task is part of the interview process.

Requirements:

• Strong problem-solving skills and logical thinking
• A customer-focused mindset and attention to detail
• Upper-Intermediate level of English (both spoken and written)
• Basic understanding of how support processes and escalations work
• Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS)
• Basic command-line skills in Windows and/or Linux

Responsibilities:

• Respond to customer questions and help resolve their issues
• Assist with troubleshooting web hosting, email, DNS, and basic database issues
• Support users with web platform applications
• Help set up mail clients and resolve login or access problems
• Follow support guidelines and keep customers updated on progress
• Handle several support requests at the same time (with guidance from the team)
• Provide Tier 1–2 support and escalate more complex issues when needed